Shiptheory
The shipping management platform making shipments seamless
Rating
5.0
feedback
50
chart
#3,180
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
6%
-
Less than a month
16%
-
Less than a year
72%
-
More than a year
0%
Reviews Summary
The reviews for Shiptheory are overwhelmingly positive, with users praising the app for its ease of use, excellent customer service, and seamless integration with Shopify. Many users highlighted the helpfulness of the support team, particularly mentioning team members like Josh, Kabir, and George for their assistance during onboarding and ongoing support. Users also appreciated the automation capabilities of the app, which streamlined their shipping processes and saved them time. The app's ability to work with multiple couriers and the powerful rules functionality were also mentioned as key benefits. However, a few users mentioned initial issues with communication or missing features, but these were quickly addressed by the responsive support team.
Highlights
Review RSS Feed
All reviews
Sept. 15, 2025
Great team, we have been launched our in-house fulfilment with Shiptheory last week. The onboarding was great, Josh has been very helpful on all queries we had for our store. We went live with very minimal issues, which were small tweaks & were resolved immediately so no impact on our dispatch. Highly recommend, it also works very well with EasyScan. Thank you for your hardwork
Feb. 2, 2024
Initial impressions are overwhelmingly positive. Excellent onboarding by Orlando from the ShipTheory team. Really easy to setup and connect with carriers and the rules/logic you can setup are so easy to do. My account manager Josh has been brilliant and ensured everything we had setup was working well for us and our customers.
Dec. 22, 2023
Really impressed with the versatility of this app which has meant that our shipping process is now fully automated. The onboarding service with Kabir was seamless and the ongoing support, from both Kabir and the support team, has been fantastic.
Dec. 13, 2023
Very good product, with even better onboarding. The team at Shiptheory are very knowledgeable, proactive and enthusiastic about getting the best from their system for our operation. A special thanks to Josh for all his efforts in getting us up and running. There is a lot we need to grow into in terms of functionality, but for now we are very happy even though we are not using 100% of what is available to us.
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