Shiptheory
The shipping management platform making shipments seamless
Rating
5.0
feedback
51
chart
#1,472
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
6%
-
Less than a month
16%
-
Less than a year
73%
-
More than a year
0%
Reviews Summary
The reviews for the Shiptheory Shopify App are overwhelmingly positive, highlighting the exceptional customer service and onboarding experience provided by the team. Users appreciate the ease of setup, automation of shipping processes, and the seamless integration with carriers. The support team, particularly individuals like Josh, Kabir, and George, are praised for their responsiveness, knowledge, and proactive assistance in resolving any issues. The app is commended for saving time, simplifying shipping operations, and improving overall efficiency for ecommerce businesses. Some users mentioned minor initial issues that were quickly addressed, leading to a smooth transition to automated shipping.
Highlights
Review RSS Feed
All reviews
Sept. 15, 2025
Great team, we have been launched our in-house fulfilment with Shiptheory last week. The onboarding was great, Josh has been very helpful on all queries we had for our store. We went live with very minimal issues, which were small tweaks & were resolved immediately so no impact on our dispatch. Highly recommend, it also works very well with EasyScan. Thank you for your hardwork
Feb. 2, 2024
Initial impressions are overwhelmingly positive. Excellent onboarding by Orlando from the ShipTheory team. Really easy to setup and connect with carriers and the rules/logic you can setup are so easy to do. My account manager Josh has been brilliant and ensured everything we had setup was working well for us and our customers.
Dec. 22, 2023
Really impressed with the versatility of this app which has meant that our shipping process is now fully automated. The onboarding service with Kabir was seamless and the ongoing support, from both Kabir and the support team, has been fantastic.
Dec. 13, 2023
Very good product, with even better onboarding. The team at Shiptheory are very knowledgeable, proactive and enthusiastic about getting the best from their system for our operation. A special thanks to Josh for all his efforts in getting us up and running. There is a lot we need to grow into in terms of functionality, but for now we are very happy even though we are not using 100% of what is available to us.
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