Shipup
Shipping Notifications and Order Tracking Page
Rating
4.9
feedback
9
chart
#7,202
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
33%
-
Less than a year
56%
-
More than a year
11%
Reviews Summary
ShipUp is highly praised by ecommerce merchants for its ability to enhance customer service by providing detailed package tracking and notifications. Users appreciate the customization options for emails and tracking pages, as well as the integration with Shopify. The app has been described as intuitive, easy to use, and effective in reducing customer inquiries about order status. However, some users mention that the pricing can be a bit high, especially for smaller companies that may not utilize all features. Overall, ShipUp is seen as a valuable tool for improving the delivery experience and customer satisfaction in ecommerce businesses.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 23, 2022
We love how ShipUp allows us to take our customer service up a notch. We can keep an eye on packages with delivery issues which has been especially helpful during COVID times when packages are delayed or lost. We also love how it gives us more detail about the package status and whereabouts than the tracking available directly through UPS or USPS. My only reason for 4 stars instead of 5 is that it is quite expensive given that we are a young company. I wish there was a way to pay for components of ShipUp's service in a more piecemeal way. We don't use all parts of it and so we feel like we are paying for a lot of stuff we don't use.
May 23, 2022
Shipup is a great way to inform your customers about the statuts of their order and about the shipment. It is very reassuring for them, because they receive emails that are customized with our brand DNA. Moreover, Shipup sends notifications about the order, if there is an incident on the way and on our side we also receive a notification so we can initiate an action before they come back to us. We also like the fact that customer can rate us afterwards ! It helps us come back to them if they had a bad experience with the delivery. Shipup is very well integrated with Shopify and easy to implement :
Nov. 6, 2018
Amazing app. Dashboard is very intuitive and lets you customize everything. We have received great feedback from our customers since we have started using Shipup. Looking forward to the next features!
Oct. 25, 2018
I used this app to inform my customers about their delivery so that they can know exactly when it arrives. You can customize everything in the tracking page or the email templates (photos, videos, logos...) by yourself on this app and it's really great! Besides Shipup team is very helpful and always makes their best to give you the accurate service at the right time ;)
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more