Shipup
Shipping Notifications and Order Tracking Page
Rating
4.6
feedback
19
chart
#3,747
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
5%
-
Less than a month
11%
-
Less than a year
37%
-
More than a year
47%
Reviews Summary
ShipUp is a highly praised app by ecommerce merchants for its ability to enhance customer service, provide detailed package tracking information, and improve communication with customers regarding order status and shipments. Users appreciate the customized emails and notifications that align with their brand DNA, as well as the proactive alerts for any delivery incidents. The app is commended for its integration with Shopify, ease of implementation, and positive impact on customer support and sales. However, some users express concerns about the cost of the app, especially for young companies, and the lack of flexibility in payment options for unused components. Additionally, there are mixed reviews regarding the responsiveness of customer support, with some users experiencing delays in assistance.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 23, 2022
We love how ShipUp allows us to take our customer service up a notch. We can keep an eye on packages with delivery issues which has been especially helpful during COVID times when packages are delayed or lost. We also love how it gives us more detail about the package status and whereabouts than the tracking available directly through UPS or USPS. My only reason for 4 stars instead of 5 is that it is quite expensive given that we are a young company. I wish there was a way to pay for components of ShipUp's service in a more piecemeal way. We don't use all parts of it and so we feel like we are paying for a lot of stuff we don't use.
May 23, 2022
Shipup is a great way to inform your customers about the statuts of their order and about the shipment. It is very reassuring for them, because they receive emails that are customized with our brand DNA. Moreover, Shipup sends notifications about the order, if there is an incident on the way and on our side we also receive a notification so we can initiate an action before they come back to us. We also like the fact that customer can rate us afterwards ! It helps us come back to them if they had a bad experience with the delivery. Shipup is very well integrated with Shopify and easy to implement :
April 5, 2021
sent an email before because I am having problems connecting your Shipup app to my Shopify store and need it to be running, as I would love to use DHL, FedEx and Royal Mail advertised on your store, i signed up because I was reading all your amazing reviews, the reason why I went ahead and signed up, not sure about the customer services now as I am still waiting for a response, or someone to help. i gave you two stars because the support is just not there, but i really do like your app and what you offer on it, just wish the support was better, so gonna have to find alternatives, i'm very disappointed because i had high hopes and was really looking forward to adding this app to my new business.
Feb. 20, 2019
Amazing solution! Not only it makes my customer support easier, it is also create more sales. Amazing ROI!
Jan. 3, 2019
Super app pour le tracking des colis, elle diminue le travail de SAV. De plus l'équipe est toujours à votre écoute si besoin. Merci Shipup ! Best tracking app ever ! Staff are always here to help you. Thanks shipup !
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more