Shipup
Overall, the reviews are strongly positive about ShipUp’s ability to improve customer communication around shipping and delivery. Users repeatedly praise the app for providing more detailed tracking information than carriers, sending branded and customizable notifications, reducing customer service inquiries, and helping teams respond faster to delivery issues. Many reviewers also highlight the intuitive interface, easy setup, Shopify integration, and helpful support team. Several mention that the app saves time, improves the customer experience, and even supports marketing or post-delivery feedback collection. The main downside mentioned is cost. One reviewer felt the app was expensive for a young company and wanted more flexible, piecemeal pricing since they do not use every feature. Aside from pricing, there are very few complaints; the only other minor note is that some users are eager for future features. In general, the feedback suggests ShipUp is seen as a valuable, reliable tool for shipment visibility and customer satisfaction, with pricing being the clearest area for improvement.
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We love how ShipUp allows us to take our customer service up a notch. We can keep an eye on packages with delivery issues which has been especially helpful during COVID times when packages are delayed or lost. We also love how it gives us more detail about the package status and whereabouts than the tracking available directly through UPS or USPS. My only reason for 4 stars instead of 5 is that it is quite expensive given that we are a young company. I wish there was a way to pay for components of ShipUp's service in a more piecemeal way. We don't use all parts of it and so we feel like we are paying for a lot of stuff we don't use.
Shipup is a great way to inform your customers about the statuts of their order and about the shipment. It is very reassuring for them, because they receive emails that are customized with our brand DNA. Moreover, Shipup sends notifications about the order, if there is an incident on the way and on our side we also receive a notification so we can initiate an action before they come back to us. We also like the fact that customer can rate us afterwards ! It helps us come back to them if they had a bad experience with the delivery. Shipup is very well integrated with Shopify and easy to implement :
Amazing app. Dashboard is very intuitive and lets you customize everything. We have received great feedback from our customers since we have started using Shipup. Looking forward to the next features!
I used this app to inform my customers about their delivery so that they can know exactly when it arrives. You can customize everything in the tracking page or the email templates (photos, videos, logos...) by yourself on this app and it's really great! Besides Shipup team is very helpful and always makes their best to give you the accurate service at the right time ;)
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