ShipWorks
The reviews for ShipWorks are mixed, with some users experiencing issues with split orders, glitches, and slow customer support. Some customers have had problems with orders not being downloaded or updated in a timely manner, leading to delays in shipping. On the positive side, users appreciate the platform's speed, automation, and ability to aggregate orders from multiple selling platforms. The software is described as a real time saver for shipping processes and end-of-year accounting. Despite the challenges, there are users who have been using ShipWorks for many years and find it easy to use once set up.
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Been using it for a few years now. It's been great, but been having issues with split orders. When splitting orders, it fulfills the order 100% in shopify with the first tracking number, then never updates shopfify when you fulfill further orders in shipworks. I contacted support and they said they had a previous feature request, but that request has been in the queue for over 3 years. Needless to say, I am looking for an alternative shipping solution.
After using Shipworks for years, I have to recommend avoiding them as a company. It has been a bumpy several years filled with glitches and down time. Typically, the glitches are blamed on stamps.com (their parent company) and are almost always on critical shipping days. When you try to reach out to stamps, you get a follow up email a few days later stating they were too busy to handle your case. Without going into even a small portion of our issues with Shipworks, most recently we had the following issue. Shipworks stopped downloading the majority of our Walmart orders on 3/10. On 3/15 we had several late orders that had never been downloaded. When I reached out to Shipworks, they advised that they were aware of the issue for the past 5 days as Walmart had updated their API and they needed to update their systems (you know, their entire reason for existence?). Shipworks had advised me that they already had an update out that wasn't public. At no time did they advise their customers of 1) an issue or 2) the update. Reasons like this are why I absolutely recommend to build your shipping process on other software. As a note, Shipstation is also owned by the same company as Shipworks. We utilized Shipstation for a while and experienced the exact same inexcusable service.
So after my previous review, I was contacted by the general manager at Shipworks. After our talk, I feel comfortable with giving Shipworks another shot and hopefully, they can resolve some of the known problems. The platform in itself is solid and has speed and automation that really no other platform has. If they can resolve some of the bugs I believe we will be using this platform for a long time to come.
We've been using ShipWorks for many years to process and ship orders. It is a real time saver with our shipping process and end of year accounting.
Business model is get you to sign up so they can bill you even if you never use the product. Stay away.
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