Paid Marketing by Shoelace
Tech-enabled paid advertising with expert support
Rating
4.5
feedback
407
chart
#9,546
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
7%
-
Less than a year
42%
-
More than a year
49%
Reviews Summary
The reviews for the Shoelace app are quite mixed, with both positive and negative feedback from users. On the positive side, many users praised the app for its effectiveness in retargeting and prospecting, leading to significant growth in sales and ROI. The customer service and support provided by the Shoelace team were also highlighted as exceptional, with account managers going above and beyond to help users achieve their goals. Users appreciated the hands-on approach and the willingness of the team to work closely with them to optimize campaigns. On the negative side, some users expressed dissatisfaction with the app's performance, citing issues such as ads not running, lack of personalization in ad creatives, and poor ROI. There were also complaints about the high cost of the app, with some users feeling that the pricing was not justified based on the results they were seeing. Additionally, there were concerns raised about the lack of responsiveness from the support team in addressing user queries and issues, leading to frustration and disappointment for some users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 26, 2023
$2,250 for an app that is broken out-of-the-box!?!? This is madness! https://share.cleanshot.com/GZHMxN7c
Hi Dan, I hope you are doing well. Shoelace is translating into a full-funnel marketing agency, so the automation plan is only available for Facebook retargeting. For Google and other platforms, we offer high-tier managed services plans that include a designated Growth Partner who will craft a full-funnel ads strategy for the platform you choose (Facebook/Google/TikTok/Snapchat/Pinterest) based on your brand's data. Furthermore, you'll receive monthly reporting, optimizations, access to various reporting and measurement tools, a dedicated account manager, and industry experts to help build your brand and drive results for you. Our pricing for these services starts at $2250/month. If you would like the opportunity to talk through your feedback or hear more about our managed services, someone from our team would be happy to speak with you. We hope you have a lovely day! Cheers, The Shoelace Team
March 10, 2023
Runs pretty much on autopilot and delivers strong results. When we had an issue with the ads not running, the Shoelace team quickly resolved the problem. Great app, and great support!
Feb. 10, 2023
Had a great experience with the team at Shoelace. They were very hands on and paid attention to our goals and helped build an effective strategy. Overall we'd recommend their services to any e-comm business looking to supercharge their growth.
May 25, 2022
Excellent customer service, specifically Carlos who went well out of his way to accommodate us and make sure our needs were met.
March 24, 2022
I have been working with Shoelace for almost a year and our growth has been exponential. My account manager Waed has been wonderful to work with and pivotal to the success of our social media campaigns. I trust shoelace implicitly and I am looking forward to continue growing my business with them.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more