Backyardrustics review for Shop
Feb. 7, 2023
App worked great for me for a few years, I get A chargeback that I show proof that My item was delivered, I did everything correct on my end, Shipping during the holidays is a pain. I showed proof when the item was sent and that the item was delivered to their door steps, And I get taken off of the SHOP app. My customer kept the item and that is fraud. I am out of money and out of an item. Now without a shopping channel because of an issue that was out of my control.
Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about your account having issues relating to the eligibility. In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business. Chargeback rate under 1% is one of the requirements as listed here https://bit.ly/3A4GLgJ . The bank returns their decision in relation to chargebacks, and that is what we use towards the rate. We don't have any input in that decision. If you'd like us to investigate if there was an error in relation to your chargeback rate, or advice on it, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. If you wish to discuss the nature of chargebacks in general, and try and get some advice on how best to avoid them, please reach out to Shopify support here - https://bit.ly/3EgQp0N Best wishes, Brian, Shop Support
