Tilly’s Natural Dog Treats review for Shop
March 3, 2023
Awful app only works if you're a buyer. I have not been able to use this for my business in 2 years. It's an utter joke. I've now raised a second ticket to try and get answers. Apparently, my business violates their policies legal department is a useless department. They say they won't help you and can't do anything. We are on the banned product list for selling animal products. We sell Raw do treats that are natural chews for dogs. I'm thinking to remove this channel that offers nothing to my business.
Hi there, thanks for taking the time to review our sales channel. I understand you have some frustrations about your account having issues relating to the product eligibility. In order to avail of features such as Shopping and Discovery in the app, we ask merchants and their products to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business. It's true that certain animal products are currently one of the prohibited items, listed here - https://bit.ly/3A4GLgJ . If you haven't had the products checked specifically to ensure they meet the restrictions directly, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk and take a closer look. Best wishes, Brian, Shop Support
