Elizabeth Stone review for Shop
March 17, 2023
This app lacks alot of features. You don't get notified when customers review their products and have no control over that. Your store can be disabled WAY too quickly with no control over that as well. My store had one product that promoted the entire store to be disabled with no way to fix it even though I was bringing in thousands of dollars. Really unhappy customer here.
Hi Elizabeth, thanks for taking the time to review our sales channel. I understand you've some frustrations about your account having issues relating to the eligibility. In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business. The requirements are listed here - https://bit.ly/3A4GLgJ . If you'd like us to investigate if there was an error in relation to your eligibility, or advice on it, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. In relation to the customer reviews, you should be able to keep track of them and reply if needed by following the instructions detailed here - https://bit.ly/40Kgori Please let us know via https://bit.ly/3NehLrk if you'd like any further assistance with that and we'd be happy to help. Best wishes, Brian, Shop Support
