Riverboat Gaming Poker review for Shop
March 21, 2023
Customers being allowed to make purchases when products are out of stock and Shopify support are not willing to take any responsibility for it. It's a shame because usually Shopify do these things well but clearly this is not the case here. They are trying to create a marketplace without taking any responsibility for things that don't work within it. I have removed all my products from it and deleted the sales channel. I would recommend that you do the same.
Hi there, thanks for taking the time to review our sales channel. I understand you've experienced some frustrations in relation to an item selling when it was out of stock. The Shop app doesn't sell items if they are out of stock. It would follow the availability set by your Online Store's inventory. If you'd like us to investigate if there was an error in relation to a particular sale, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. If you wish to discuss inventory discrepancies and items selling when out of stock in general, please reach out to Shopify support here - https://bit.ly/3EgQp0N Best wishes, Brian, Shop Support
