Woof Pack Online review for Shop

I got scammed by a customer who raised a chargeback against his purchase straight after the product was received. I contested the chargeback, but unfortunately, the customer's bank sided with their customer. Shop disabled my store from being seen by customers for 1x raised chargeback in 6 years. This app surely has high expectations from its customers when the app lacks customisation and functionality. Goodbye SHOP! Update: I was going to deactivate so I could delete the channel but app wouldn't even let me click on the deactivate button.