BVstylez review for Shop
April 28, 2023
If you are a merchant think 5-times before you add Shop to your store. We had a customer who opens a dispute saying they did not received their order when we have an email confirmation they did receive their order. A month later they opened a dispute, we do not get any notification from Shopify nor Shop but an email from AFFIRM. We would never open this email thinking it's a scam since it states "Affirm Dispute Open One of your customers has opened a dispute regarding the following loan." We are waiting for this to be resolve to remove Shop from our store.
Hi there, thanks for taking the time to review our sales channel. I understand you've some issues in relation to Shop Pay Installments. Just to confirm, this doesn't actually relate to the Shop Sales Channel. You can have Shop Pay Installments active on your store completely independently from the Shop Sales Channel. If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link - https://bit.ly/3NehLrk - so that we can authenticate you on the account and take a closer look. As the issue more relates to your online store in general, you may also reach out to Shopify support here - https://bit.ly/3EgQp0N . You can also read more about the dispute process here - https://bit.ly/3ngeyQX on the Shopify help center. Best wishes, Brian, Shop Support
