Blue Unlimited Toys & Collectibles review for Shop
July 17, 2023
If I could give this app zero stars I would. This was my personal experience with this Shop app. I received a chargeback from a customer who said they did not receive a PRE ORDER. Well, it had not arrived yet, because it was a PRE ORDER. I sent all the information, the order, the copy of the web page, even the email where the customer admitted they did not just cancel the order so they could avoid a cancellation fee. But, of course, the bank still backed their customer. It was the only chargeback I ever had but because I had so few orders it took me over 1%. Only a few days later I had enough orders to take me back below 1%. I asked for an appeal. Shop app has no appeal process. I asked for a manual review. Shop app has no manual review process. I literally installed this app again to leave this review and will uninstall it again right away after. I can't trust an app that has no kind of manual oversight and they just let the system do all the work.
Thanks for sharing your feedback with us. I can certainly see how this could affect your online business. Chargebacks are a dispute between the customer bank and the business they have made a purchase from, Shopify does not have any sway on how the chargeback is resolved. With that being said, we do have a great help document that goes into depth about the chargeback process: https://shopify.link/Dx8b. Additionally, you can manually capture payments to allow you to review orders before accepting them: https://shopify.link/zy1V. -Ollie, Shop Support
