MomMe and More review for Shop

Be Warned! Shop App will let your customers file fraudulent chargebacks. A buyer made a purchase, they returned the item and I issued a refund, talked with buyer vie email and submitted proof of refund and email communication. Then they opened a chargeback and said they did not get a refund (complete lie). Shop channel will not honor or help a merchant and the buyer got issued a 2nd refund and I was charge with a chargeback fee. There is no way to contact the Shop app support. If anyone from Shop App reads this please contact me. This buyer is a scammer and has found a way to steal from honest merchants. Very disappointed in this Channel.