Hali Home review for Shop
Nov. 23, 2023
Allowed us to customise the SHOP navigation menu once and now we can't update again. Any edits made to the channel can't deploy as the SAVE button is permanently greyed out. A great concept but doesn't allow for enough control and customisation so never reaches its full potential for us.
Hey there! Thanks for taking the time to review Shop. I'd love to assist you with the issue you're experiencing in the app. Is it specifically happening in the theme editor? Are you unable to save the changes you make to the Navigation section (https://shopify.link/GoyK)? If so, I suggest performing some local troubleshooting steps, as a local issue may be causing the problem. Here are some troubleshooting steps you can try: -Clear the cookies and cache of your browser (https://shopify.link/nWZD) -Try a different web browser, as well as an incognito window or private browsing window (https://shopify.link/xy5o) to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look. -Ensure the web browser (https://shopify.link/3zvN) is up-to-date (https://shopify.link/ynwg) on the latest version. -Try another device, such as another computer or mobile phone. -Try another internet connection (switching to a cellular network on a phone rather than wifi, for example). -Try the Shopify mobile app -Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere. If the issue persists after performing local troubleshooting, please visit our Help Center (https://shopify.link/goV1) and chat with the AI assistant to connect with our support team. We would love to investigate this for you! -Summer, Shop Support
