Tee Jay Traders review for Shop
Jan. 17, 2024
Its been 2 weeks since I am trying to use the help desk and get a resolution for Shop being deactivated due to Chargeback more than 1%. How are we able to improve the performance if there is not grace period or time. The payments are processed through Shopify and not the third party. At first place shop accepted the payment, we ship it out and then after that due to chargeback the SHOP is deactivated with no notice or grace time. Can someone please assist with it. Thanks
Hi, there! Thank you for sharing your feedback about the Shop eligibility requirements. In order to appear in Shop, your store has to have a chargeback rate of less than 1% over the last six months. You can find more details in this help document (https://shopify.link/5vx6). If you still have questions about your store and the Shop channel, please reach out to us here (https://bit.ly/2AWw5VA) and we'd be happy to assist. - Greta, Shopify Support
