Shopdigits ‑ Phone Number
Get a Store Phone Number for Support, Calls, SMS &...
Rating
3.3
feedback
5
chart
#12,844
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
20%
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Less than a day
0%
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Less than a month
20%
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Less than a year
60%
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More than a year
0%
Reviews Summary
The reviews for the Shopdigits Shopify App are mixed, with both positive and negative feedback. One user gave a 1-star rating, mentioning that upon installing the app, text messages were not being delivered and support was unresponsive. On the other hand, several 5-star reviews praised the app for its helpful customer service, ease of use, and the ability to view customer information during calls. Users also appreciated the seamless process of porting phone numbers over from other platforms like Wix. Overall, the app seems to have a strong customer support system and useful features, but there are concerns about technical issues and responsiveness.
Highlights
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All reviews
Aug. 13, 2025
0 stars!!! Upon install of the app, text does not go through at all to anyone. tried testing several people without the txt being delivered. emailed support 10 days ago without a response. DO NOT USE THIS APP!
Hi there, thank you for your feedback. We are truly sorry for the frustrating experience you encountered and we appreciate you bringing these issues to our attention. To shed light on why the texts failed, our app operates under the A2P 10DLC standard, which governs all Application-to-Person (A2P) messaging sent over standard 10-digit phone numbers in the US and Canada. Mobile carriers established these rules to reduce spam and protect consumers. Compliance is mandatory and involves a few key steps: Brand & Campaign Registration: We must register your business and the specific purpose of your texts (e.g., shipping updates, marketing) with The Campaign Registry. Recipient Consent: You must have documented, explicit consent from anyone you send a message to. Adherence to Policies: All messages must follow carrier policies, including providing clear opt-out instructions (e.g., "Text STOP to cancel"). It appears the registration for your account was rejected by the carriers, which blocked outgoing messages. We have processed a full refund for you. We are now building a new notification system to clearly communicate the status of A2P verification to all our users during onboarding and beyond.
Aug. 13, 2025
I needed to port my phone number over from Wix, which was not a simple undertaking, but Shopdigits was helpful and supportive during this process. They spelled out the steps and timeline, and it was exactly as they described. I now have my phone number with Shopdigits on Shopify and am very happy.
Sept. 10, 2022
I'm surprise to see a low amount of review on this app since is an amazing app to use I been using this service app for almost a year and never had a problem with the service. I definitely recommend this app specially if you looking to have a business phone number different than your personal number.
Aug. 11, 2021
Excellent customer service that is very responsive to questions. App is easy to use and works as expected. Very nice feature that allows you to see customer order history when they call. Would highly recommend this app.
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