Business Phone Number & Agent
The reviews for the Shopify App are mixed, with both positive and negative aspects highlighted by users. On the positive side, customers appreciate the excellent customer service provided by the app, with quick and responsive support for any queries. Users find the app easy to use and appreciate the feature that allows them to access customer order history during calls. Additionally, the app was helpful in porting phone numbers from other platforms, with clear instructions and support throughout the process. However, on the negative side, some users faced issues with setting up the AI agent for handling calls 24/7, as there were no specific settings available in the app. Another user reported that text messages were not being delivered after installing the app, and despite reaching out to support, they did not receive a response for 10 days.
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0 stars!!! Upon install of the app, text does not go through at all to anyone. tried testing several people without the txt being delivered. emailed support 10 days ago without a response. DO NOT USE THIS APP!
Hi there, thank you for your feedback. We are truly sorry for the frustrating experience you encountered and we appreciate you bringing these issues to our attention. To shed light on why the texts failed, our app operates under the A2P 10DLC standard, which governs all Application-to-Person (A2P) messaging sent over standard 10-digit phone numbers in the US and Canada. Mobile carriers established these rules to reduce spam and protect consumers. Compliance is mandatory and involves a few key steps: Brand & Campaign Registration: We must register your business and the specific purpose of your texts (e.g., shipping updates, marketing) with The Campaign Registry. Recipient Consent: You must have documented, explicit consent from anyone you send a message to. Adherence to Policies: All messages must follow carrier policies, including providing clear opt-out instructions (e.g., "Text STOP to cancel"). It appears the registration for your account was rejected by the carriers, which blocked outgoing messages. We have processed a full refund for you. We are now building a new notification system to clearly communicate the status of A2P verification to all our users during onboarding and beyond.
I needed to port my phone number over from Wix, which was not a simple undertaking, but Shopdigits was helpful and supportive during this process. They spelled out the steps and timeline, and it was exactly as they described. I now have my phone number with Shopdigits on Shopify and am very happy.
Excellent customer service that is very responsive to questions. App is easy to use and works as expected. Very nice feature that allows you to see customer order history when they call. Would highly recommend this app.
Easy to use. It's great having the ability to pull up customer information while on the call. Great support team.
AMAZING CUSTOMER SERVICE! WOW! It is great to see other human beings that want to work hard. It's rare now a days. I am happy I can use a 8** number for my business. Great customer service.
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