Shopdigits ‑ Number & Call for Shopify

Shopdigits ‑ Number & Call

Get a Store Phone Number for Support, Calls, SMS &...

Rating

4.3

feedback

6

Reviews

chart

#3,191

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    50%
  • More than a year
    33%

Reviews Summary

The reviews for this Shopify App are mostly positive, with users praising the excellent customer service and ease of use. Many users appreciate the feature that allows them to see customer order history during calls. The app is described as useful and reliable, with a supportive and responsive support team. However, there was one review mentioning audio issues and a lack of initial response to emails, which was later resolved by the company. Overall, the app seems to have gained trust and loyalty from users due to its functionality and customer service.

Highlights

Excellent customer service and responsiveness
Ease of use and reliability
Feature to see customer order history during calls
Initial audio issues and lack of response to emails
Trust and loyalty from users

Rating Breakdown

  • 5
    83% (5 ratings)
  • 4
    17% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Feb. 29, 2024

I was having high hope about this app but somehow I can hear the person that I call but they cannot hear me. Same when they call me I cannot hear them. I emailed three times but only with one reply asking what version of the app I was using and it the app I just install from the app store. Please look into this because I have to change the phone number. Thank you. I am updating the review as finally Shopdigits reached out and said they are just a small company and was under attack in past few days to fix the debug and yesterday 2/28/2024 they fixed the audio issue I have experienced and said will work on the keypad feature soon. As long as communication line between merchant and app is open then it is good, I am small business too so I do not want to let a mistake of oversight that they did to harm their business nor mine. Since problem is fixed and they seem honest "right now" that I am changing my rating. Thank you.

Store

Jaliny

Using app

--

Total reviews

1

Average rating

1.0

Developer Reply

Hi Jaliny, Sorry to hear about your experience. However, we responded three times to your support requests and we did not hear back from you. Requesting your device and platform is essentially for us to debug any issues across the myriad of devices we support across Android and iOS. We would love to help you get started with the app and provide any support we can, please reach out again at [email protected] Best regards.

5 / 5 Share

Sept. 10, 2022

I'm surprise to see a low amount of review on this app since is an amazing app to use I been using this service app for almost a year and never had a problem with the service. I definitely recommend this app specially if you looking to have a business phone number different than your personal number.

Using app

Over 1 year

Total reviews

23

Average rating

4.7

5 / 5 Share

Aug. 11, 2021

Excellent customer service that is very responsive to questions. App is easy to use and works as expected. Very nice feature that allows you to see customer order history when they call. Would highly recommend this app.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 17, 2021

This is a really useful app! It worked perfectly well and the customer service was helpful and willing to go above and beyond. I highly recommend this calling app.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 30, 2021

Easy to use. It's great having the ability to pull up customer information while on the call. Great support team.

Store

MARKET

Using app

5 months

Total reviews

8

Average rating

5.0

All reviews

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