AI Voice Agent ‑ Shopdigits
The reviews for this Shopify App are mostly positive, highlighting the app's functionality and excellent customer service. Users appreciate the ease of use, the ability to access customer information during calls, and the responsiveness of the support team. The app is praised for its features like clear calls and the option to port phone numbers. However, there are some negative reviews mentioning issues with text messages not going through and lack of response from support.
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An app that does what it needs to do! I can't attest to the texting feature, as I never used it, but calls are relatively clear and loud enough to hear. Where this app really shines is the customer service. They respond quickly and do everything in their power to help you out. I had an issue where our number kept giving a busy signal and they responded within 5 minutes of me inquiring about it and got it fixed in less than half an hour. Really great people and if you need a new feature or anything like that, they're super happy to accommodate and try new things.
0 stars!!! Upon install of the app, text does not go through at all to anyone. tried testing several people without the txt being delivered. emailed support 10 days ago without a response. DO NOT USE THIS APP!
Hi there, thank you for your feedback. We are truly sorry for the frustrating experience you encountered and we appreciate you bringing these issues to our attention. To shed light on why the texts failed, our app operates under the A2P 10DLC standard, which governs all Application-to-Person (A2P) messaging sent over standard 10-digit phone numbers in the US and Canada. Mobile carriers established these rules to reduce spam and protect consumers. Compliance is mandatory and involves a few key steps: Brand & Campaign Registration: We must register your business and the specific purpose of your texts (e.g., shipping updates, marketing) with The Campaign Registry. Recipient Consent: You must have documented, explicit consent from anyone you send a message to. Adherence to Policies: All messages must follow carrier policies, including providing clear opt-out instructions (e.g., "Text STOP to cancel"). It appears the registration for your account was rejected by the carriers, which blocked outgoing messages. We have processed a full refund for you. We are now building a new notification system to clearly communicate the status of A2P verification to all our users during onboarding and beyond.
I needed to port my phone number over from Wix, which was not a simple undertaking, but Shopdigits was helpful and supportive during this process. They spelled out the steps and timeline, and it was exactly as they described. I now have my phone number with Shopdigits on Shopify and am very happy.
Excellent customer service that is very responsive to questions. App is easy to use and works as expected. Very nice feature that allows you to see customer order history when they call. Would highly recommend this app.
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