Business Phone Number & Agent
The reviews for the app Shopdigits are mixed, with both positive and negative feedback. On the positive side, users appreciate the excellent customer service provided by the app, with responsive support and helpful guidance during processes like porting phone numbers. The app is also praised for its ease of use and features like viewing customer order history during calls. However, there are negative aspects highlighted in the reviews as well. Users have reported issues with setting up the AI agent for handling calls 24/7 with FAQs, as there are no specific settings in the app for this. Additionally, some users experienced problems with text messages not being delivered after installing the app, leading to frustration and lack of response from the support team.
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I installed this app but never subscribed to any monthly plan. I uninstalled it, yet I was still charged $20 for a monthly subscription. I also cannot find a clear way to cancel or remove the charge. This feels misleading and very frustrating. Please refund the charge and make the cancellation process clear.
It claims an AI agent handles calls 24/7 with FAQs. However , there is no specific settings in the app to set up the AI agent.
Unfortunately, you asked for a refund after using the app for 22 minutes. There was no attempt to even use the app and in our analytics we see that you did not setup the phone number. This review should be removed.
0 stars!!! Upon install of the app, text does not go through at all to anyone. tried testing several people without the txt being delivered. emailed support 10 days ago without a response. DO NOT USE THIS APP!
Hi there, thank you for your feedback. We are truly sorry for the frustrating experience you encountered and we appreciate you bringing these issues to our attention. To shed light on why the texts failed, our app operates under the A2P 10DLC standard, which governs all Application-to-Person (A2P) messaging sent over standard 10-digit phone numbers in the US and Canada. Mobile carriers established these rules to reduce spam and protect consumers. Compliance is mandatory and involves a few key steps: Brand & Campaign Registration: We must register your business and the specific purpose of your texts (e.g., shipping updates, marketing) with The Campaign Registry. Recipient Consent: You must have documented, explicit consent from anyone you send a message to. Adherence to Policies: All messages must follow carrier policies, including providing clear opt-out instructions (e.g., "Text STOP to cancel"). It appears the registration for your account was rejected by the carriers, which blocked outgoing messages. We have processed a full refund for you. We are now building a new notification system to clearly communicate the status of A2P verification to all our users during onboarding and beyond.
I needed to port my phone number over from Wix, which was not a simple undertaking, but Shopdigits was helpful and supportive during this process. They spelled out the steps and timeline, and it was exactly as they described. I now have my phone number with Shopdigits on Shopify and am very happy.
Excellent customer service that is very responsive to questions. App is easy to use and works as expected. Very nice feature that allows you to see customer order history when they call. Would highly recommend this app.
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