Rating
2.0
feedback
2
chart
#14,556
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Less than a month
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Reviews Summary
The reviews for this Shopify app highlight significant issues with customer support. Multiple users have reported difficulties in getting a response from the support team, with one user mentioning that they sent multiple inquiries and received no reply. Another user expressed frustration with the lack of communication and unresolved issues even after reaching out multiple times. Despite the potential of the app, the negative experiences with customer service have led some users to seek alternative options.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 2, 2020
I really want this app to work - but I've sent 3 inquiries for support and....crickets...I know that's not a review of the product...but it's hard to review something that you can't get to work properly... UPDATE: I did get a phone call after I left this review. I appreciate the outreach, but I've moved on to another option at this point. If this app does what it says it will - I'm sure it's awesome.
Hello. First and foremost - we are having only 1 support inquiry made today and nothing from the past. We are always responding within 24 hours and most of the time you are getting a response within 2 hours. We would like to know how you were making previous inquiries so this wouldn't happen again. Your main issue is that your Salesforce API is disabled. You need to enable it first. We would be more than happy to help you with the setup and hope you will get back to us.
Oct. 26, 2019
I tried to contact support three times during a whole week but got no answer what so ever. I was never contacted back, my issue is still unsolved. Worst customer service ever!
Hello, We truly apologize but we lost access to our support inbox since we were using contact email as well it became unnoticed. We were able to recover it today and set up proper alerts and forwarding rules. Please follow up with us as we would like to extend Tree Trial for you as a part of apologies and offer you guidance to your specific use case. We are very sorry for the inconvenience.
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