Rating
3.4
feedback
2
chart
#8,827
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
0%
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Less than a year
50%
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More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with one user praising the app for its conceptual excellence and another user appreciating its ease of use. However, there are concerns raised about the app treating refunds for high-risk orders and out-of-stock items as returns, leading to increased charges for insured orders. The calculation of risk based on the number of refunded orders rather than the sum of returned amounts may not be beneficial for merchants selling higher-ticket items. While the customer service staff is accommodating, there are limitations in addressing such cases.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 27, 2024
Conceptually, it's excellent. The only issue is that they would treat refunds for high-risk orders and out-of-stock items as returns and keep raising the percentage charged to each insured order, which is absurd. They calculate risk based on the number of refunded orders, not the sum of the returned amount, so this product might not benefit merchants selling higher-ticket items. The customer service staff is accommodating but could only do little with cases like these.
March 15, 2024
Very easy to use app, solved a lot of my problems and confusion, five-star praise
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