Rating
3.4
feedback
2
chart
#10,633
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a year
50%
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More than a year
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Reviews Summary
The reviews for this Shopify App are mixed, with one user praising the app for its excellent conceptual design but expressing dissatisfaction with the way refunds for high-risk orders and out-of-stock items are handled. The user mentioned that the percentage charged to insured orders keeps increasing, which may not be beneficial for merchants selling higher-ticket items. Despite this issue, the customer service staff was described as accommodating. On the other hand, another user gave a glowing 5-star review, highlighting the app's ease of use and its effectiveness in solving problems and confusion.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 27, 2024
Conceptually, it's excellent. The only issue is that they would treat refunds for high-risk orders and out-of-stock items as returns and keep raising the percentage charged to each insured order, which is absurd. They calculate risk based on the number of refunded orders, not the sum of the returned amount, so this product might not benefit merchants selling higher-ticket items. The customer service staff is accommodating but could only do little with cases like these.
March 15, 2024
Very easy to use app, solved a lot of my problems and confusion, five-star praise
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