店小保 for Shopify

店小保

帮助中国卖家解决境外退货问题

Rating

3.2

feedback

2

Reviews

chart

#10,949

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    50%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify App are mixed, with one user rating it 2 stars and another rating it 5 stars. The app is praised for its conceptual excellence and ease of use, with one user mentioning that it solved a lot of their problems and confusion. However, there are concerns raised about the treatment of refunds for high-risk orders and out-of-stock items, with the calculation of risk based on the number of refunded orders being seen as a drawback. The customer service is noted to be accommodating but limited in addressing certain cases.

Highlights

Conceptual Excellence and Ease of Use
Refund Treatment for High-Risk Orders and Out-of-Stock Items
Customer Service Limitations

Rating Breakdown

  • 5
    50% (1 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    50% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

June 27, 2024

Conceptually, it's excellent. The only issue is that they would treat refunds for high-risk orders and out-of-stock items as returns and keep raising the percentage charged to each insured order, which is absurd. They calculate risk based on the number of refunded orders, not the sum of the returned amount, so this product might not benefit merchants selling higher-ticket items. The customer service staff is accommodating but could only do little with cases like these.

Store

Higooga

Using app

--

Total reviews

12

Average rating

4.8

5 / 5 Share

March 15, 2024

Very easy to use app, solved a lot of my problems and confusion, five-star praise

Using app

12 months

Total reviews

2

Average rating

5.0

All reviews

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