店小保 for Shopify

店小保

帮助中国卖家解决境外退货问题

Rating

3.2

feedback

2

Reviews

chart

#11,224

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    50%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify App are mixed, with one user praising the app for its excellent conceptual design but criticizing its handling of refunds for high-risk orders and out-of-stock items. The user mentioned that the app calculates risk based on the number of refunded orders, which may not benefit merchants selling higher-ticket items. Despite this issue, the customer service staff was accommodating. On the other hand, another user gave the app a perfect rating of 5 stars, highlighting its ease of use and effectiveness in solving problems and confusion.

Highlights

Excellent conceptual design
Refund handling for high-risk orders and out-of-stock items
Customer service accommodation
Ease of use
Effectiveness in problem-solving

Rating Breakdown

  • 5
    50% (1 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    50% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

June 27, 2024

Conceptually, it's excellent. The only issue is that they would treat refunds for high-risk orders and out-of-stock items as returns and keep raising the percentage charged to each insured order, which is absurd. They calculate risk based on the number of refunded orders, not the sum of the returned amount, so this product might not benefit merchants selling higher-ticket items. The customer service staff is accommodating but could only do little with cases like these.

Store

Higooga

Using app

--

Total reviews

12

Average rating

4.8

5 / 5 Share

March 15, 2024

Very easy to use app, solved a lot of my problems and confusion, five-star praise

Using app

12 months

Total reviews

2

Average rating

5.0

All reviews

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