店小保
店小保 is a Shopify App designed to help Chinese sellers with overseas return issues. It offers a comprehensive solution for overseas returns, including reverse logistics, warehousing, and value protection, aiming to solve the challenges faced by cross-border sellers. However, there are not enough reviews to analyze right now.
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Conceptually, it's excellent. The only issue is that they would treat refunds for high-risk orders and out-of-stock items as returns and keep raising the percentage charged to each insured order, which is absurd. They calculate risk based on the number of refunded orders, not the sum of the returned amount, so this product might not benefit merchants selling higher-ticket items. The customer service staff is accommodating but could only do little with cases like these.
Very easy to use app, solved a lot of my problems and confusion, five-star praise
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