店小保
The reviews are mixed, with one merchant praising the app for being very easy to use and for solving several problems and points of confusion, while another says the concept is excellent and the support team is accommodating. However, the negative review raises a significant concern about how refunds are handled: high-risk orders and out-of-stock items are treated as returns, which increases the percentage charged to insured orders in a way the reviewer finds unreasonable. The reviewer also notes that the app appears to calculate risk based on the number of refunded orders rather than the total refunded amount, which may make it less suitable for merchants selling higher-ticket items. Overall, the app seems helpful and simple to use, but its pricing/risk logic may be frustrating or limiting for some businesses, especially those with expensive products.
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Conceptually, it's excellent. The only issue is that they would treat refunds for high-risk orders and out-of-stock items as returns and keep raising the percentage charged to each insured order, which is absurd. They calculate risk based on the number of refunded orders, not the sum of the returned amount, so this product might not benefit merchants selling higher-ticket items. The customer service staff is accommodating but could only do little with cases like these.
Very easy to use app, solved a lot of my problems and confusion, five-star praise
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