店小保
The reviews for this Shopify App are mixed, with one user praising the app for its conceptual excellence and another user highlighting issues with how refunds for high-risk orders and out-of-stock items are treated. The first user mentions that the app calculates risk based on the number of refunded orders, which may not benefit merchants selling higher-ticket items. Despite this, the customer service staff is described as accommodating. On the other hand, the second user gives a glowing 5-star review, stating that the app is very easy to use and has solved many problems and confusions.
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Conceptually, it's excellent. The only issue is that they would treat refunds for high-risk orders and out-of-stock items as returns and keep raising the percentage charged to each insured order, which is absurd. They calculate risk based on the number of refunded orders, not the sum of the returned amount, so this product might not benefit merchants selling higher-ticket items. The customer service staff is accommodating but could only do little with cases like these.
Very easy to use app, solved a lot of my problems and confusion, five-star praise
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