店小保
The reviews for this Shopify App are mixed. One user appreciates the excellent conceptual design of the app but criticizes the treatment of refunds for high-risk orders and out-of-stock items, which could lead to increased charges for insured orders. The calculation of risk based on the number of refunded orders rather than the sum of the returned amount may not be beneficial for merchants selling higher-ticket items. However, the customer service is accommodating. On the other hand, another user gave a 5-star rating, highlighting the app's ease of use and its ability to solve problems and confusion.
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Conceptually, it's excellent. The only issue is that they would treat refunds for high-risk orders and out-of-stock items as returns and keep raising the percentage charged to each insured order, which is absurd. They calculate risk based on the number of refunded orders, not the sum of the returned amount, so this product might not benefit merchants selling higher-ticket items. The customer service staff is accommodating but could only do little with cases like these.
Very easy to use app, solved a lot of my problems and confusion, five-star praise
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