Stacy Nolan review for Shopify Bundles

May 2, 2024

I have been using this app for about 4 months and only recently was there a sudden glitch. I use the app to bundle single items together as an option for a pair as I track the item's single inventory. At an unknown time, the bundled items were showing "sold out" when the single items quantity was positive. Over a 48 hour period and with 2 different chat support members, I was able to resolve the issue by manually changing the quantity on the affected bundled items, refreshing, then changing the quantity back to the accurate number. These were the steps given to me through the app development team to resolve the issue. The first chat support advisor came back to me via email with a solution that wasn't applicable to the problem, so didn't fully understand or thoroughly examine. The second chat support advisor expressed that "because it is a free app" it isn't as stable as paid apps. I was then explained the difference between paying for the platform vs paying for an app. I installed this app on the recommendation of yet another Shopify support member several months ago and because it is developed by Shopify, it would be the best option for my needs. I would like to have more clarity on when these issue might arise - when specifically it happened in my case so I can investigate further and if it is in fact an unstable app not suitable to use at this time. I am writing this review so others can examine before installing and spending the valuable time to set it up.