Dyeing For Bees review for Shopify Email
Aug. 23, 2020
Am I missing something? I cannot send emails to anyone but my "email subscribers" list which doesn't include customers that have signed up through the pop up app that I use to collect customer's emails. Which seems to be the most effective way of getting emails so I do not want to quit using it. But with no way to email them through this app, it makes BOTH apps pointless. I have reached out for help and was told to use the pop up apps option to have them automatically respond when a customer signs up. Okay great, but what about after that? I can never email them again? If I am just not doing something right someone please tell me !!! I cannot figure it out!
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with email subscribers. This is correct, with Shopify email you can only send newsletters to customers who have consented to receive marketing emails. With the pop up app you are using, this will usually add the customer automatically to the email subscriber list, and you can contact them but doesn't seem to be the case here. I am going to follow up with you in an email so we can further troubleshoot this issue for you, and hopefully get this resolved. Claire - Shopify
