Thrive Coffee review for Shopify Forms

Dec. 1, 2023

Our entire use case was to "Capture wholesale leads with customizable account request forms." Apparently, we've had 4 people submit requests, but we did not get any notification of this anywhere, and I cannot find where to get the details of their request - only the fact that they were added as customers. I contacted support, and their response was: "Upon reviewing, the Shopify form app enables you to generate personalized forms for gathering customer information. Although the app offers analytics for form submissions and customer segments, it lacks notification functionality and does not provide specific details regarding the requests made through the form. You must manually review the customer information within the app to access the details of the requests." So, the point "Capture wholesale leads with customizable account request forms" is a complete lie. It caused us four missed event requests.