Rating
4.5
feedback
17
chart
#13,145
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
53%
-
Less than a year
12%
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More than a year
35%
Reviews Summary
ShopKeeper has received a mix of positive and negative reviews from users. On the positive side, many customers have praised the app for its intuitive interface, great customer support, and the ability to create custom gift card flows with personalized messages. Users have also highlighted the quick response times and helpfulness of the support team, particularly mentioning Pete and Jim. Additionally, the app has been commended for its flexibility in offering various options for gift cards and scheduling, as well as the ease of use in setting up branded designs. However, there have been some negative experiences reported, with one user expressing frustration over the lack of support when integrating the app with a new theme. Another user criticized the app for charging fees for branded card creation without providing adequate support or responsiveness to customer inquiries. Despite these issues, the majority of reviews reflect a positive experience with ShopKeeper.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 4, 2023
The app was great for several years until we switched to a 2.0 theme and ShopKeeper provided no support/guidance on how to integrate app into our new theme.
We're very sorry to hear you haven't been happy with your recent support experience. We strive to provide the best possible experience to our customers and we're always willing to go to the extra mile. If you're willing to give us another chance to make it right, please contact us at [email protected] and we'll assign one of our developers to help you work through any 2.0 theme related challenges. We look forward to resolving all of your concerns!
Jan. 9, 2023
My support experience has been top notch! Pete was more than helpful and assisted me all the way until my gift card setup was perfect! I am very happy and recommend Shopkeeper 100% Keep the good work! Eduardo Solana
Dec. 22, 2022
Really intuitive app and looks great on site. Great customer support, Pete was fantastic to deal with and sorted everything in great time, even with the EURO/US time difference. Very Happt
Dec. 16, 2022
Excellent support. The app works great with hundreds of cards to choose from. I also installed the scheduler.
Using app
4 days
Total reviews
28
Average rating
4.4
Dec. 1, 2022
We used this app + the scheduler to create a custom gift card flow that allowed us to include a To/From/Message field with the card and choose to send the card to the recipient later. It was easy to set up, I hit a couple snags but the ShopKeeper team was responsive on email and helped me get it set up and working. Love that we can use our own custom design.
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