Rating
4.5
feedback
17
chart
#13,417
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
53%
-
Less than a year
12%
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More than a year
35%
Reviews Summary
The reviews for the ShopKeeper app are mostly positive, highlighting the excellent customer support provided by the team, especially mentioning individuals like Pete and Jim who went above and beyond to assist users with setup and customization. Users appreciate the app's intuitive interface, customization options for gift cards, and the ability to create branded designs. However, there are a few negative reviews that mention issues with support response times, particularly during weekends and holidays, as well as challenges with integrating the app with new themes. Some users also expressed frustration with the pricing structure and lack of self-service options for designing branded cards.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 4, 2023
The app was great for several years until we switched to a 2.0 theme and ShopKeeper provided no support/guidance on how to integrate app into our new theme.
We're very sorry to hear you haven't been happy with your recent support experience. We strive to provide the best possible experience to our customers and we're always willing to go to the extra mile. If you're willing to give us another chance to make it right, please contact us at [email protected] and we'll assign one of our developers to help you work through any 2.0 theme related challenges. We look forward to resolving all of your concerns!
Jan. 9, 2023
My support experience has been top notch! Pete was more than helpful and assisted me all the way until my gift card setup was perfect! I am very happy and recommend Shopkeeper 100% Keep the good work! Eduardo Solana
Dec. 22, 2022
Really intuitive app and looks great on site. Great customer support, Pete was fantastic to deal with and sorted everything in great time, even with the EURO/US time difference. Very Happt
Dec. 16, 2022
Excellent support. The app works great with hundreds of cards to choose from. I also installed the scheduler.
Using app
4 days
Total reviews
28
Average rating
4.4
Dec. 1, 2022
We used this app + the scheduler to create a custom gift card flow that allowed us to include a To/From/Message field with the card and choose to send the card to the recipient later. It was easy to set up, I hit a couple snags but the ShopKeeper team was responsive on email and helped me get it set up and working. Love that we can use our own custom design.
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