ShopKeeper Gift Cards
The reviews for the ShopKeeper app are mostly positive, highlighting the excellent customer support provided by the team, especially mentioning individuals like Pete and Jim who were extremely helpful in resolving issues and setting up customized gift card designs. Users appreciate the intuitive interface of the app, its flexibility in creating custom gift card flows, and the ability to use their own designs. However, there are some negative reviews mentioning a lack of support during weekends and holidays, difficulties in integrating the app with new themes, and frustrations with the pricing structure and responsiveness to customer inquiries.
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The app was great for several years until we switched to a 2.0 theme and ShopKeeper provided no support/guidance on how to integrate app into our new theme.
We're very sorry to hear you haven't been happy with your recent support experience. We strive to provide the best possible experience to our customers and we're always willing to go to the extra mile. If you're willing to give us another chance to make it right, please contact us at [email protected] and we'll assign one of our developers to help you work through any 2.0 theme related challenges. We look forward to resolving all of your concerns!
My support experience has been top notch! Pete was more than helpful and assisted me all the way until my gift card setup was perfect! I am very happy and recommend Shopkeeper 100% Keep the good work! Eduardo Solana
Really intuitive app and looks great on site. Great customer support, Pete was fantastic to deal with and sorted everything in great time, even with the EURO/US time difference. Very Happt
Excellent support. The app works great with hundreds of cards to choose from. I also installed the scheduler.
We used this app + the scheduler to create a custom gift card flow that allowed us to include a To/From/Message field with the card and choose to send the card to the recipient later. It was easy to set up, I hit a couple snags but the ShopKeeper team was responsive on email and helped me get it set up and working. Love that we can use our own custom design.
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