ShopKeeper Gift Cards
ShopKeeper has received a mix of positive and negative reviews from users. On the positive side, many users praised the app for its intuitive interface, great customer support, and the ability to create custom gift card flows with personalized messages. Users also appreciated the quick response times and assistance from the support team, especially in setting up branded designs and resolving issues with integration. However, there were some negative experiences highlighted, such as lack of support for new themes, delays in response times, and frustration with billing practices. Overall, ShopKeeper seems to excel in providing customization options and responsive customer service, but there are areas where improvements could be made in terms of theme integration and communication.
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The app was great for several years until we switched to a 2.0 theme and ShopKeeper provided no support/guidance on how to integrate app into our new theme.
We're very sorry to hear you haven't been happy with your recent support experience. We strive to provide the best possible experience to our customers and we're always willing to go to the extra mile. If you're willing to give us another chance to make it right, please contact us at [email protected] and we'll assign one of our developers to help you work through any 2.0 theme related challenges. We look forward to resolving all of your concerns!
My support experience has been top notch! Pete was more than helpful and assisted me all the way until my gift card setup was perfect! I am very happy and recommend Shopkeeper 100% Keep the good work! Eduardo Solana
Really intuitive app and looks great on site. Great customer support, Pete was fantastic to deal with and sorted everything in great time, even with the EURO/US time difference. Very Happt
We used this app + the scheduler to create a custom gift card flow that allowed us to include a To/From/Message field with the card and choose to send the card to the recipient later. It was easy to set up, I hit a couple snags but the ShopKeeper team was responsive on email and helped me get it set up and working. Love that we can use our own custom design.
Wir haben die App mittlerweile seit über einem Jahr im Einsatz und bisher keinerlei Probleme. Die Erstellung unseres individuellen Layouts war extrem schnell & unkompliziert. Das Ergebnis ist Top und kommt sehr gut bei unseren Kunden an. Ich kann die App nur wärmstens empfehlen!
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