Rating
4.7
feedback
8
chart
#10,673
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
12%
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Less than a year
75%
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More than a year
12%
Reviews Summary
The Shopkeeper Gift Card Scheduler App has received overwhelmingly positive reviews from users. Customers appreciate the prompt and cordial customer service provided by the team, as well as the cost-effective solution it offers compared to other similar apps. The app is praised for its user-friendly setup process and the ability to schedule gift cards, personalize messages, and brand the cards. Users have highlighted the excellent support from Jim and the Shopkeeper team, emphasizing the enhanced shopping experience for customers and the increase in gift card sales since using the app. However, there is a negative review mentioning a lack of resources for resolving issues and difficulty in changing the email for support requests.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 15, 2021
The apps from ShopKeeper fulfill the possibilities dimly suggested by Shopify Gift Cards. And their service is admirably prompt and cordial. Thanks for a great product!
Nov. 13, 2021
I switched from Rise.ai to this app after using Rise for 2 years. This app offers the same gift card service at a fraction of the cost. Setup was simple, and I had a small issue a month after installing. I submitted a support ticket and responded a response and solution within 30 minutes of my submission on a Saturday. Consider me a forever customer!
Dec. 21, 2022
This has been a feature my customers have asked us to provided and I was thrilled to have this option with Shopkeeper GC Scheduler. Being a novice on web function, the team at Shopkeeper took care of everything for me. Absolutely stellar customer support and response time. Now my customers can plan ahead and shop early, while my business benefits from advance gift sales. Can't say enough good things about this app and the group behind it. Update Dec 21, 2022 - I am still loving this app and the people behind it! Four days prior to Christmas, I messed up something on my scheduler app and they had it fixed in less than 24 hours! I again cannot say enough about the professionalism and customer service. Highly recommend.
Jan. 25, 2021
We are in the process of launching an eCommerce store on Shopify and the final piece of functionality we were looking to implement was to be able to offer a gift card to our customers that would include the following functionality - sender and recipient names, a personalized message from the sender, functionality to input the recipient's email address and the option for the sender to schedule when the card would be sent. We also wanted to uniquely brand the gift card. Although Shopify does a lot of things really well, we were looking for more than what their gift card functionality and images provide. We made the decision after significant research to use the Shopkeeper Branded Gift Card and Scheduler apps. Wow! What a difference. We achieved everything we were looking for with Shopkeeper and are able to provide a much richer, branded experience than with the standard Shopify functionality. All of that said, it required a bit of work and we could could not have accomplished this without the invaluable guidance and support by Jim and the Shopkeeper team. Thank you guys!
April 6, 2020
The app seems great but there doesn't seem to be resources for issues we are running into. Try to request support but won't allow me to change the email I need answers to go to.
Hi there, sorry about your experience. Looking through our records I don't see any emails asking for support. We do have an FAQ page here: https://shopkeepertools.freshdesk.com/support/home as well as a support email address here: [email protected] both listed right on the app store. Please let me know the form you are filling out for support that doesn't allow you to enter an email address. I'm not sure if that is from Shopify or one of ours, but I'd like to fix it if it is confusing. Please contact us directly and we'd be happy to help resolve any issue that is going on. Thanks.
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