The Lost Book Shop review for Facebook Messenger Marketing

March 28, 2018

This is my honest review of the ShopMessage app. 1. What drew me to it: The fact that once you have FB approval to have the checkbox pre-checked, it does what no other app does and that is allow you recover lost carts a step earlier. This is huge. I have a lot of abandoned carts - 9 times out of 10 they never get to the checkout stage so an app like Recart is useless. With this, once the customer clicks the add to cart button, it's recoverable. Game changing. 2. Installation: I had a bit of a nightmare with this. For some reason it wouldn't install on my store. I have no idea why as I believe I followed the correct steps. It could be my theme, not sure. Not being super technical I reached out to support. The CS has been nothing short of outstanding. They corrected the install issue for me and when I made a change that uninstalled it again (domain change) they fixed that too. No quibbles. That kind of CS goes a long way. 3. Still waiting for FB approval on the pre-check so I can't comment on how it will affect conversions. I'm not worried about the time-frame, it's only been a week, as this is out of the developers control and is entirely in the laps of the Facebook Gods. With things as they are at the moment, I would expect delays. Overall: It's a no-brainer for me. If 1 out of 10 ATC's get a message with Recart and 9 out of 10 with ShopMessage ... well, you just need to do the maths really.