Heart Ink review for Facebook Messenger Marketing

April 28, 2018

I hate to have to leave this review, but I feel I have no choice. I had the app installed on another store. After a terrible initial CS experience with multiple attempts at contacting support going ignored, I finally did get the support I needed and was willing to change my review to reflect that. Fast forward to now, several weeks later. 1. The app is still not working as I'm still not pre-checked. I suspect this is a FB issue, and likely in light of GDPR that this is something that they will be unable to do going forward. It would be nice if someone actually told you what was going on though. 2. Again, multiple requests for support have been ignored. 3. Now I have been charged $99 for a month when I was told I would get a free month for all the intial trouble I had. Shopify are insisting that they need confirmation from the developer before they will refund, despite me providing proof. Guess what? No reply from the developer. Honestly, it's a lot of money. If the app worked and the support was there, it would be fantastic. But it doesn't, and it's not. And likely never will (on both fronts). Don't waste your money.