Nyloon Watch Bands review for ShoppingFeeder Google Shopping
Aug. 10, 2019
Support, support, support...non existent. Careful with this app if your feeds are important to your business. They are severely understaffed and support issues are resolved sporadically. There is a function that is broken in the app where ignore variants stopped working and also the product match when you ignore variants is also broken causing issues on your website because it cannot match back to a product: https://d.pr/i/rnxCWg. The developer doesn't seem to understand that there are two parts to the Facebook feed: the feed upload and the fields in the feed so that when someone visits your site a product match happens.
Hi LaTesha, While we do appreciate all our reviews (positive & negative), it really saddens me when we get a review like this. I do appreciate your concerns, but I can assure you we are not understaffed and our reviews attest to our focus on customer satisfaction, and we are known for going the extra mile. Every now and then there is a problem which doesn't get the urgent attention that is required and for this I apologise. I'd be happy to talk through solutions to your problems and walk you through solving your issues. I really want you to become a happy customer, and having a long-term, happy customer is far more important than short-term financial gain. I will contact you by email to make sure we can help you, at no charge, fix the issues that you seem to have experienced and use ShoppingFeeder for your benefit. Look forward to working together in a positive way. Best, Kevin (Founder)
ShoppingFeeder - Connect to Google Shopping, FB, TikTok