IDENTITY review for SalesPop: Order & Sales Popup
July 22, 2023
Disappointed to say the least , i have just noticed this app has been charging us $29 a month and it wasn't even enable, funny how they automatically add you to the paid plan after an apparent free trial that i wasn't aware of. Fine i did get an email that i just noticed by doing a history search, however i find it disappointed and sad that you would charge costumers that don't even enable or use your app. should be ashamed.
Update 01/08/2023: We reached out a few days ago via email. As you indicated in the review, an email was sent prior to implementing the changes to the account. However, in acknowledgment of your understanding, we took the initiative to issue a refund for the last charge generated. Please reach out to our Support Team if you need further assistance ◡̈ - Hi! We are sorry about your experience. We'll be reaching out shortly to share more details about the subscription and why these charges were generated. We'll be in touch.
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