6 Sigma Sim Racing review for SalesPop: Order & Sales Popup
Jan. 29, 2024
This app is one of the BIGGEST SCAMS on the shopify app store. Customers BEWARE! They will auto upgrade you to plans that are much higher and higher until you hit their enterprise plan of $300 USD/month, then youre paying so much for so little. Even the months you do not use the app, they still charge you. If you are not paying heavy attention everymonth to your shopify billing, and you have this as one of the apps in there, i suggest you take a VERY VERY close look at what they are doing because this doesn't make any sense. I tried reaching out to them and they kept hiding behind a wall of "company policy". The simple thing for them to do for future customers is to REMOVE THE AUTOUPGRADE PLAN feature and replace it with very visible email or notifications that tell customers they have hit a threshold, asking the customers to update if they can
Thank you for your feedback! In SalesPop we make sure everybody is aware of the auto-upgrade feature and we explain it in multiple places to make sure customers are well informed. We introduced this because of our customers being disappointed when they hit the threshold, their pops stops displaying and they missed our emails. I am very sorry you find this feature useless and you called it a SCAM, however you can easily turn it off in our Pricing page so you are not auto-upgraded automatically. We are very happy to schedule a call and show you how to disable/enable the auto upgrade feature so such thing never happens again. Kind regards, Customer Success team
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