MATTE&GLOSS review for SalesPop: Order & Sales Popup

Feb. 15, 2024

Beware of Misleading Subscription Practices and app which prioritise policies over people. It's a typical trap with autoupgrade but not autodowngrade and scam. Last year, we engaged Sales Pop for our seasonal business, only to be met with a series of disappointing experiences. Initially attracted by their sales enhancement promises, we found ourselves automatically upgraded to a Premium plan without justification, given our low activity level. This led to an unwelcome surprise: a charge of over USD130, noticed months later due to our seasonal operation (which we agree was our fault). Upon seeking a refund at least for a charge which was done day before and explanation, we encountered a rigid adherence to policies that were neither clearly communicated at the outset nor reasonable. The customer service, particularly from a representative named Kateryna, was unhelpful, offering only policy jargon and refusing any form of refund based on these policies. Adding to the frustration, Sales Pop employs a confusing billing cycle through Shopify, which does not align with their own. This discrepancy makes it nearly impossible to act within their narrow three-day refund window, as Shopify's charges can appear significantly later. Moreover, their communication primarily via email, which invariably lands in the spam folder, further hinders any chance of timely action or informed decision-making. This experience has revealed Sales Pop's billing and communication practices to be not just unfriendly, but seemingly designed to trap businesses into paying for services they do not use or need. The lack of transparency, fairness, and genuine support is stark, making it clear that Sales Pop's practices are misleading and their customer service lacking. It is likely that Sales Pop will attempt to justify their practices and deflect these criticisms in their reply or say sorry for our experience or that you can turn off autoupgrade in the app (after you noticed you've been charged and billed with no chance for refund) and bla bla bla. They may claim that all policies were disclosed and that it is the responsibility of the user to stay informed. However, this anticipated justification should not distract from the core issue: a lack of transparency and fairness in their billing and communication. Be cautious if you decide to use this app, as their response may try to spin the situation to their favor, but the reality of our experience speaks volumes about their business practices. I strongly caution against using Sales Pop, especially for small or seasonal businesses. There are other services out there that value transparency and customer support, unlike Sales Pop, which prioritise policies over people.