Visual You / LOKISA review for SalesPop: Order & Sales Popup
Feb. 14, 2023
We contacted the support team in April 2022 about an issue with the review pop ups showing the incorrect city of almost all customers. It shows only one city, which is the one our business is based at. Imagine visitors seeing all such review pop ups with the same city. Wouldn't they feel suspicious of those reviews possibly being all fake, while they are in fact, all valid? This issue has been ongoing and unresolved, despite us having contacted the support team since April 2022. We granted collaborator access in April 2022. According to Shopify, no one has logged on to look at our issue since then. We're very disappointed in the extremely poor customer service. Very unprofessional.
Feb 15, 2023. Hi! We are very sorry that this issue hasn't been resolved yet. This is definitely not the quality of service that represents us. Although not an excuse - we recently went through some changes in the administration as well as with most of the team. Please know that we have requested our new engineering team to prioritize this issue and we'll be following up closely until solved. - Thank you for your review, Do let us know if you need any further assistance or tips :) -Waqas.
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