Card Envy review for SalesPop: Order & Sales Popup
April 4, 2022
I disabled this app but was charged for the subscription without my authorization. It's done nothing for me and brought in 0 impressions. When I contacted supported about this, I had to wait almost 20 min per reply and now the rep named Muhammed is away in the middle of our conversation. Very unprofessional! Not recommended! I want a refund asap
Update April 21, 2022: The refund was processed immediately after the store owner reached out. Unfortunately, they closed the store and no longer have access to their Shopify account. To clarify, we're unable to charge any store without their authorization. They had subscribed to our 7-day trial, and when they didn't cancel, the paid subscription began. For questions or concerns regarding your plan, reach out at [email protected] - We're available 24/7 :) --- Hi there! Thank you for the review. This is Muhammad from the Support Team. My sincerest apologies for the ordeal, we faced delay with our chat app as my shift had ended, and once my colleague started his, the chat was not sent over to him. We had already initiated a refund process and came across your review just now. We do not intend to cause any dissatisfaction. In regards to the subscription, we have no issues refunding the amount and have clarified it both over chat and email, and my colleague has sent you an email confirming if you'd like to proceed with the refund. Please do respond to the email when able so that we may process the refund. Regards, Muhammad, Support Team.
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