Ethel Adams review for ShopReviews ‑ Product Reviews

May 23, 2019

These people are the most selfish people you could ever work with. So I had their review app on my store,and had been paying for it. But recently I wanted an app with other features that their doesn't provide so I decided to remove it because it wasn't working for me. After removing it the code was still left on my store and I couldn't install another review app that i wanted until the code was removed. I contacted shopify for help,but they said it was a third-party app so they can't help,but the shopify agent did send them an email on my behalf. I wrote them an email myself too. They didn't reply me or shopify for 3 days. So i contacted shopify again, and this time the agent email them again escalating the request, I also wrote to them the second time. They reply the next day asking me to create a customer account for them to remove it. So I did that immediately and wrote them back that I have done so. After another 2days they didn't remove the code and it was still displaying on my website. I got really frustrated,and contacted shopify for a third time. They still insisted on the app developers begin the once to remove it,so I beg them to tell me where I can find the code on my theme so that I can remove it myself. The shopify agent was very helpful, they told me where the code was and I went to my theme and deleted it. As a store own,you don't want to just install an app,the customer service of the developer needs to be a top notch, cause one day you are going to have a problem with the app and you need people who would fix it immediately before your customers start having problems with you. Not developer who would make you jump through hoops for days without caring about your business. Maybe they were mad i remove their app. I'm glad I did and I will not be associating my store with any of their products ever again. Feel free to download their app,but pray you never get into trouble or need help cause then you will start understanding what I'm talking about. And you can't just get mad and remove the app cause then the code will be stuck on your website and your problems with begin. They are other apps that offer so many features for affordable price.. I have switched to Rivyo review app and have wrote to them twice, and they reply within hours to your issues. Good for now