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Rating

2.1

feedback

14

Reviews

chart

#10,022

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    7%
  • Less than a day
    7%
  • Less than a month
    29%
  • Less than a year
    43%
  • More than a year
    7%

Reviews Summary

The reviews for this Shopify app are quite polarized, with several users experiencing issues such as checkout problems, confusion on how to uninstall the app, and persistent bugs even after removal. Common complaints include the app causing changes to product pages that are difficult to reverse and lack of transparency in addressing uninstallation issues. On the positive side, users who had a smooth experience praised the app for its functionality, customization options, and responsive customer service. Some users highlighted quick resolution of issues and helpful support from the team.

Highlights

Checkout issues, uninstallation problems, persistent bugs
Functionality, customization, responsive customer service
Quick issue resolution, helpful support

Rating Breakdown

  • 5
    50% (7 ratings)
  • 4
    7% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    7% (1 ratings)
  • 1
    36% (5 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Feb. 13, 2025

Caused a ton of issues at checkout and customers could not finalize their purchase.

Using app

--

Total reviews

2

Average rating

3.0

1 / 5 Share

June 21, 2024

How to uninstall this app

Using app

About 1 month

Total reviews

2

Average rating

3.0

Developer Reply

Seriously? Do we get 1 star because you can't figure out how to uninstall an app in Shopify? Go to google.com and type "how to uninstall a shopify app". Is it that difficult? You have the app support and Shopify support both available to help you with uninstalling the app. It's as easy as removing an application on a mobile device. Also I checked your account and I've seen that you have already uninstalled the app. What is your problem???!!!

2 / 5 Share

March 25, 2024

no it still shows on my site and its confuses my customers I won't reomove something thats true and hasn't been fixed

Using app

About 1 year

Total reviews

4

Average rating

4.3

Developer Reply

Hi, I've sent you email to your Gmail email account (just as you asked to do) asking for the request access code as I need access to your account in order to check the issue. It would be great if you could also send me a screenshot as what you see may even not belong to our app. You haven't replied to any of my emails. It looks like none of your emails are working and there is no way to communicate. Please reply to email I've sent to you yesterday to your Gmail account. Kind regards, Magda

1 / 5 Share

Nov. 27, 2023

does not function the way it should uninstalled and now am left with a change to my storefront product pages that puts a apply discount field on it that did not go away with removal. please contact so this can be resolved

Using app

14 minutes

Total reviews

2

Average rating

3.0

Developer Reply

Hi, Thank you for the review. The best way to resolve this kind of issues would be to directly contact our support. We quickly help our customers in case of any issues. As you've uninstalled the app, I can't see your contact details. Please reply to info@gravitysoftware.co.uk so we can help you. We will need some details from you and it would be best to exchange the messages in private. Kind regards, Magda

1 / 5 Share

July 13, 2023

Left a bug on our website that cannot be removed! Uninstalled the app, 3 days later still have same problem. We cannot get rid of it, Do not recommend at all!!

Using app

About 1 hour

Total reviews

1

Average rating

1.0

Developer Reply

Hi, Thank you for your review. I tried to search any email from you regarding the issue. We have support to resolve any app related issues. We help our customers quickly. Usually the problem when you see the app elements on your website is not related with the app working, but with the browser cache. Have you tried to clear it? If the issue persists please contact us so we have a chance to help you. Please consider updating the review. Kind regards

All reviews

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