Showday Live & Shoppable Video
Showday: Live & Shoppable Video
Rating
3.1
feedback
20
chart
#3,396
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
25%
-
Less than a year
70%
-
More than a year
0%
Reviews Summary
The reviews for the Showday Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app's functionality, ease of use, and the quick availability of support when needed. Users appreciate the shoppable video feature and the impact it has on conversion rates. However, negative feedback revolves around poor customer service, lack of responsiveness from support, and issues with mobile functionality and checkout errors. Some users have experienced disappearing content after a few weeks of use, leading to frustration and disappointment.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 1, 2024
App has great potential, but limited usage and no support. Customer service is non existent. Tried to reach multiple times.... nothing but crickets
May 1, 2024
App is great but support is not so great. I have been having issues with mobile and no response back yet from support to fix. Hope to here from them soon
March 27, 2024
The app in theory works alright. I like that it pops up on the site during a live show. However, the functionality is lacking in a few areas. 1. People cannot access the comment section during the show from any type of mobile device only a desktop. The problem is most traffic comes on the shows via mobile devices. 2. This one is huge, people can add items to a shopping cart from the show, however, when they go to checkout, they get an error page. In order to checkout, they have to leave the show. Most people are either leaving the show with stuff in a cart and then never coming back which is a huge loss in sales. I have reached out to support only to get a response that they are working on it. To pay the monthly upgraded price for a system with such flaws is not sustainable.
March 22, 2024
Good app but terrible customer service - come on guys the app is great but I have been trying to get someone to help me for 4 days - nobody ever mans live chat, no responses to any messages, no transparency or any line of communication just a non-responsive ticket service - you are really letting yourselves down - particularly for new customers trying to get started and experiencing issues - what do customers have to do to get help??
June 20, 2023
We have been using the app for about 2 months and can highly recommend it. The functionality is amazing and support is available quickly when needed.
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