Showday Live & Shoppable Video for Shopify

Showday Live & Shoppable Video

Showday: Live & Shoppable Video

Rating

3.1

feedback

20

Reviews

chart

#2,639

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    25%
  • Less than a year
    70%
  • More than a year
    0%

Reviews Summary

The reviews for the Showday Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app's functionality, ease of use, and the quick availability of support when needed. Users appreciate the shoppable video feature and the impact it has on conversion rates. However, negative feedback revolves around poor customer service, lack of responsiveness from support, and issues with mobile functionality and checkout errors. Some users have experienced disappearing content after a few weeks of use, leading to frustration and disappointment.

Highlights

Mixed feedback with positive and negative aspects
Functionality and ease of use
Quick support availability
Issues with customer service and responsiveness
Mobile functionality and checkout errors

Rating Breakdown

  • 5
    70% (14 ratings)
  • 4
    5% (1 ratings)
  • 3
    5% (1 ratings)
  • 2
    10% (2 ratings)
  • 1
    10% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

June 1, 2024

App has great potential, but limited usage and no support. Customer service is non existent. Tried to reach multiple times.... nothing but crickets

Using app

--

Total reviews

2

Average rating

3.0

3 / 5 Share

May 1, 2024

App is great but support is not so great. I have been having issues with mobile and no response back yet from support to fix. Hope to here from them soon

Using app

5 days

Total reviews

1

Average rating

3.0

2 / 5 Share

March 27, 2024

The app in theory works alright. I like that it pops up on the site during a live show. However, the functionality is lacking in a few areas. 1. People cannot access the comment section during the show from any type of mobile device only a desktop. The problem is most traffic comes on the shows via mobile devices. 2. This one is huge, people can add items to a shopping cart from the show, however, when they go to checkout, they get an error page. In order to checkout, they have to leave the show. Most people are either leaving the show with stuff in a cart and then never coming back which is a huge loss in sales. I have reached out to support only to get a response that they are working on it. To pay the monthly upgraded price for a system with such flaws is not sustainable.

Using app

About 1 month

Total reviews

2

Average rating

3.5

2 / 5 Share

March 22, 2024

Good app but terrible customer service - come on guys the app is great but I have been trying to get someone to help me for 4 days - nobody ever mans live chat, no responses to any messages, no transparency or any line of communication just a non-responsive ticket service - you are really letting yourselves down - particularly for new customers trying to get started and experiencing issues - what do customers have to do to get help??

Using app

3 days

Total reviews

4

Average rating

1.3

5 / 5 Share

June 20, 2023

We have been using the app for about 2 months and can highly recommend it. The functionality is amazing and support is available quickly when needed.

Using app

8 months

Total reviews

4

Average rating

5.0

All reviews

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