Sidr Zendesk and Gmail Macros
Use placeholders in your Zendesk and Gmail help desk messages
Rating
4.7
feedback
2
chart
#13,531
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Reviews Summary
The app has received positive feedback for its integration with Shopify and Zendesk, allowing for dynamic filling of Zendesk macros with information from customers' Shopify orders. Users have noted that this feature saves time for customer support teams. Additionally, the support team is responsive and helpful in addressing any issues. Some users appreciate the collaboration with the development team on UI improvements and the consideration of user feedback. However, there are suggestions for further enhancements to support macros across multiple shops.
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Sept. 14, 2022
This app is a lifesaver if you're using Shopify + Zendesk. Our Zendesk macros are now dynamically filled with information from customers' linked Shopify orders, and it saves our customer support team so much time. Support is super responsive as well with any issues. I wish I found this app sooner! Highly recommend!
May 10, 2022
Very interesting app and the dev team has been listening to us about our need to support the macros accross several shops. Also we could work together on UI and it was nice to see our user stories did matters
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