Sidr Zendesk and Gmail Macros
Use placeholders in your Zendesk and Gmail help desk messages
Rating
4.7
feedback
2
chart
#8,782
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
50%
-
Less than a year
50%
-
More than a year
0%
Reviews Summary
The app has received positive feedback for its integration with Shopify and Zendesk, allowing for dynamic filling of Zendesk macros with customer order information. Users appreciate the time-saving aspect for customer support teams and the responsive support provided by the team. Additionally, the developers have been responsive to user feedback and have collaborated on improving the user interface. However, some users wish they had discovered the app sooner and there is a mention of the need for better support for macros across multiple shops.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 14, 2022
This app is a lifesaver if you're using Shopify + Zendesk. Our Zendesk macros are now dynamically filled with information from customers' linked Shopify orders, and it saves our customer support team so much time. Support is super responsive as well with any issues. I wish I found this app sooner! Highly recommend!
May 10, 2022
Very interesting app and the dev team has been listening to us about our need to support the macros accross several shops. Also we could work together on UI and it was nice to see our user stories did matters
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more