Sidr Zendesk and Gmail Macros
Use placeholders in your Zendesk and Gmail help desk messages
Rating
4.7
feedback
2
chart
#12,684
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Reviews Summary
The app is highly praised for its integration with Shopify and Zendesk, allowing for dynamic filling of Zendesk macros with information from customers' linked Shopify orders. Users appreciate the time-saving aspect for their customer support team and the responsiveness of the support team. Some users mentioned that the development team actively listens to feedback, especially regarding the need to support macros across multiple shops. Collaborating on the UI and seeing user stories being valued were also highlighted as positive aspects of the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 14, 2022
This app is a lifesaver if you're using Shopify + Zendesk. Our Zendesk macros are now dynamically filled with information from customers' linked Shopify orders, and it saves our customer support team so much time. Support is super responsive as well with any issues. I wish I found this app sooner! Highly recommend!
May 10, 2022
Very interesting app and the dev team has been listening to us about our need to support the macros accross several shops. Also we could work together on UI and it was nice to see our user stories did matters
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