Sidr Zendesk and Gmail Macros for Shopify

Sidr Zendesk and Gmail Macros

Use placeholders in your Zendesk and Gmail help desk messages

Developer

Rating

4.7

feedback

2

Reviews

chart

#8,397

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    50%
  • Less than a year
    50%
  • More than a year
    0%

Reviews Summary

The app is highly praised for its integration with Shopify and Zendesk, allowing for dynamic filling of Zendesk macros with customer order information. Users appreciate the time-saving benefits for customer support teams and the responsive support provided by the app developers. Some users mentioned that the app helped them support macros across multiple shops and appreciated the collaboration on UI enhancements. However, there were no specific negative aspects mentioned in the reviews.

Highlights

Integration with Shopify and Zendesk for dynamic filling of macros
Time-saving benefits for customer support teams
Responsive support from developers
Supporting macros across multiple shops
Collaboration on UI enhancements

Rating Breakdown

  • 5
    50% (1 ratings)
  • 4
    50% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Sept. 14, 2022

This app is a lifesaver if you're using Shopify + Zendesk. Our Zendesk macros are now dynamically filled with information from customers' linked Shopify orders, and it saves our customer support team so much time. Support is super responsive as well with any issues. I wish I found this app sooner! Highly recommend!

Using app

12 days

Total reviews

7

Average rating

3.3

4 / 5 Share

May 10, 2022

Very interesting app and the dev team has been listening to us about our need to support the macros accross several shops. Also we could work together on UI and it was nice to see our user stories did matters

Using app

3 months

Total reviews

1

Average rating

4.0

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more