Simmer: Food Service/Cafe POS
The reviews are overwhelmingly positive, with most merchants praising Simmer for making Shopify POS more useful in hospitality settings such as cafes, restaurants, smoothie shops, food stands, and events. A major strength is the quality of support: reviewers repeatedly mention Simon and the team as responsive, patient, helpful, and willing to implement requested changes quickly. Users also value the app’s practical features, especially KDS integration, modifiers, add-ons, table ordering, ticketing, and smoother order fulfillment, which many say reduce training time, save paper, and improve workflow. Several reviewers describe the app as a game changer or indispensable, and many note that it keeps improving over time. The main negative feedback is limited but important: a few users experienced bugs, missing features, or a frustrating learning curve early on. One reviewer gave a 1-star rating without details, and another initially felt the app did not meet expectations before the team stepped in to fix issues. Overall, the negative comments focus less on core dissatisfaction and more on early setup challenges and the need for continued refinement. Even those critical reviews often end positively, noting that the team listened, fixed problems, and improved the product.
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We found Simmer when it first came out and have been using it ever since. It has come a long way and continues to improve with each update. It took our staff a little time initially to understand how Simmer interacts with Shopify, but once we got through that learning curve, it became a great tool for our operation. The Simmer team has always been open and receptive to our feedback, ideas, and suggestions for improvements. We use Simmer primarily for our quick-service food concepts and have processed just shy of 30,000 orders through the system. With all of the improvements and updates over the past 12 months, it is now working seamlessly with our KDS screens and has become an important part of our food service operation. It has been great to see the platform grow and improve, and we’re looking forward to seeing where they take it next!
Thank you for sharing your feedback, and I'm very sorry for the frustration. I've just reached out to you directly via email so we can get this resolved for you right away. We'd love the opportunity to make things right! Kind regards, Simon, Founder of Simmer.
Our Shopify website and POS has been live for about a month and a half, and Simmer has been one of our most used, and valuable apps! It makes user navigation easy, especially with our complex business. We use Simmer mainly for our smoothie add-on options, but it's useful for more than just this. Order fulfillment is easily done with Simmer, and I like the ability for our kitchen to receive "sent" tickets on a display screen, saving them time and paper materials. Even the Simmer support has been outstanding – Simon is extremely helpful with any questions or concerns, and ensures the app works for our business needs. If you are looking for something that is easy to use, works with all business types, and offers personal (human) support, I would highly recommend this app!
Excellent support service has made this app a great partner for our small business! :)
Simon was absolutely fantastic in supporting us, super helpful and responsive!
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