Simmer: Food Service/Cafe POS
Simmer is a highly praised Shopify app that has received overwhelmingly positive reviews from users. The app is commended for its ease of use, seamless integration with Shopify, and excellent customer support. Users appreciate how Simmer has improved their operations, especially in the food service industry, by streamlining order processing, enhancing user navigation, and providing valuable features like kitchen display screens. The support team, particularly Simon and Seb, is highlighted for being responsive, helpful, and dedicated to addressing users' needs and feedback. Additionally, users mention that Simmer has been instrumental in simplifying complex business processes, improving efficiency, and providing a personalized experience.
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We found Simmer when it first came out and have been using it ever since. It has come a long way and continues to improve with each update. It took our staff a little time initially to understand how Simmer interacts with Shopify, but once we got through that learning curve, it became a great tool for our operation. The Simmer team has always been open and receptive to our feedback, ideas, and suggestions for improvements. We use Simmer primarily for our quick-service food concepts and have processed just shy of 30,000 orders through the system. With all of the improvements and updates over the past 12 months, it is now working seamlessly with our KDS screens and has become an important part of our food service operation. It has been great to see the platform grow and improve, and we’re looking forward to seeing where they take it next!
Thank you for sharing your feedback, and I'm very sorry for the frustration. I've just reached out to you directly via email so we can get this resolved for you right away. We'd love the opportunity to make things right! Kind regards, Simon, Founder of Simmer.
Our Shopify website and POS has been live for about a month and a half, and Simmer has been one of our most used, and valuable apps! It makes user navigation easy, especially with our complex business. We use Simmer mainly for our smoothie add-on options, but it's useful for more than just this. Order fulfillment is easily done with Simmer, and I like the ability for our kitchen to receive "sent" tickets on a display screen, saving them time and paper materials. Even the Simmer support has been outstanding – Simon is extremely helpful with any questions or concerns, and ensures the app works for our business needs. If you are looking for something that is easy to use, works with all business types, and offers personal (human) support, I would highly recommend this app!
Excellent support service has made this app a great partner for our small business! :)
Simon was absolutely fantastic in supporting us, super helpful and responsive!
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