Vandermeer Nursery Ltd review for Simple In Store Pickup
Nov. 19, 2020
TLDR; app was fine but very disappointed in the service. I installed the app and it worked okay, it just didn't do everything that I needed it to do so I uninstalled it. It left behind at least some residual code because I still had a product and vendor in the system from the app. I deleted the product but could not find a way to get rid of the vendor. When I contacted shopify support, they recommended I contact the app developer because its was their coding that was left behind, but when I contacted the app developer they insisted it was not their code (even though it was installed from their app) and they couldn't help. Update to reply: Seeing as how there was your product left over in the shop, I don't understand how you can say your app uninstalls everything. The vendor did not disappear when I deleted the product, which is why I contacted you to begin with. It was still your code that left the vendor there. I have since solved the problem without your help, but thank you for your response.
Hi there! Sorry that you had a leftover vendor at your store. But I can assure you that our app doesn't leave a leftover code because we use Shopify's Script Tag (https://shopify.dev/docs/admin-api/rest/reference/online-store/scripttag). This means whenever you uninstall our app, the script tag gets removed automatically by Shopify. The leftover vendor however, is handled by Shopify since you already deleted the product that has this vendor. I'm sorry Shopify support wasn't able to help you with this. Please don't hesitate to contact me if you need further assistance! Update: I'm so glad you were able to solve your problem! All the best!
