RhoadsRoast Coffees & Importers review for Reorder Master ‑ Repeat Orders
Jan. 31, 2023
We are new to the re-order master app, but found out that re-order apps and subscription apps may not be compatible with each other, based upon the working theme. We have a lot of subscribers, so we kept our subscribing base with appstle and deleted this re-order app. Seemed like it could have worked us, but account profiles for customers with subscriptions reorders versus customers with single (non-subscription) reorders did not seem to work concurrently. We felt that the accuracy of the subscriber re-order functionality was more important to us at this time. The C/S was excellent. They really tried to make it work with a subscription app, though we could not visually ascertain that orders would trigger the correct platform, i.e., a single purchase reorder or subscription reorder. If you have a subscription application, please double check first if this or any re-order app is compatible to function well.
Thank you for sharing your review about our Re-Order Master App. We understand that you considered using this app to better manage your re-orders and subscriptions, but found that it did not work as intended. We apologize for the inconvenience this may have caused and appreciate your feedback. Our team is currently working to ensure that the Re-Order Master App will work well with other subscription apps to ensure that customer information and their orders are accurately managed. To ensure this, we have implemented additional features and testing processes. We hope that in the future this app can make the management of subscriptions and re-orders much simpler. If you have further questions or suggestions, please do not hesitate to reach out. We are always open to feedback to make our processes and services better. Thank you again for your honest review.
Reorder Master: Shopify Reorder Repeat Order, Email Reminder