Rating

4.8

feedback

19

Reviews

chart

#5,187

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    5%
  • Less than a month
    0%
  • Less than a year
    63%
  • More than a year
    26%

Reviews Summary

The reviews for Subscrption Herder are overwhelmingly positive, with customers praising the exceptional customer service provided by the team, particularly individuals like Steve, Russell, and Alyssa. Users appreciate the ease of installation and use of the app, along with the excellent support and guidance offered. The app's features, such as subscription management, product swaps, and customizable purchase options, are highlighted as seamless and valuable. However, there are some mentions of missing basic features like the ability to see the total number of shipments in a given month, which users hope will be addressed in future updates. Overall, the app is commended for its capabilities and the responsiveness of the support team.

Highlights

Exceptional customer service and support
Ease of installation and use
Valuable features like subscription management and product swaps
Missing basic features that need improvement
Responsive support team and developers

Rating Breakdown

  • 5
    95% (18 ratings)
  • 4
    0% (0 ratings)
  • 3
    5% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 31, 2025

I would recommend Subscrption Herder solely from customer service from Steve. He went above and beyond and I really appreciated it.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 27, 2025

Easy to install and use. The team provides excellent support, including detailed guidance. Features like subscription management, product swaps, and customizable purchase options work seamlessly and add great value. Highly recommended!

Store

My Store

Using app

About 2 hours

3 / 5 Share

March 11, 2024

I recommend this app, but there are some basic features the app does not offer. For example, there is currently no easy way to see the total number of shipments set to go out in a given month. My business keeps track of how many boxes we need to pack each month with hand-made spreadsheets of customers set to receive shipments that month. The developers seem helpful and open to suggestions, so I'm hoping our feature requests will be added to the app soon! Overall, we are satisfied with the capabilities of the app as it stands.

Using app

5 months

Total reviews

3

Average rating

4.3

5 / 5 Share

Sept. 25, 2023

THE SUPPORT FOR THIS APP IS AWESOME! They are quick to respond and help me with any issues I've had, even when they are specific to my business. I really couldn't be happier with the quality of their support. It's top notch. This app is great for managing subscriptions and recurring payments. I'm actually using it for a monthly service instead of a product and I was able to easily edit the wording so it makes sense to the customer.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 1, 2023

Fantastic app - it's easy and intuitive. Russell and the crew behind the app also offer great support. They respond to emails almost immediately and they are very keen to helping you solve your business' needs. I have nothing but good things to say about this app. It basically offers any form of subscription option you might need.

Store

Vesper

Using app

Over 1 year

Total reviews

2

Average rating

5.0

All reviews

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