zeroUV review for WSH Order Form & ReOrder

March 13, 2015

This will be the first 1 star review we have ever left for an application. We work great with many other organized applications on Shopify. We were approached by the programmers of this application in the beginning stages of their application, and tried to work with them on issues we were having with their software. Since the very beginning they were slow to fix issues, and the application was not even working properly for the 2-3 months. Please keep in mind during the down time, we were still on their pay subscription. After updates were made, we would provide feedback on what features needed to be modified or added. Each time it we would receive some sort of attitude from the developer. Technical support was extremely unprofessional and unpleasant to deal with. They definitely have the attitude you owe them every time you ask for support or changes. Eventually we decided to move on as it was just taking too long to get things done. Before uninstalling the application we noticed many of the features we mentioned were now available and the application was working much better, but still has some bugs and aesthetic issues. But here is the best part. After most of the issues were fixed, their team made us feel we owe it to him to keep the application, that they programmed all the fixes for us. Are you serious? The fixes we mentioned would help your existing clients and future clients when using your product, not just us! I highly doubt they created this application for one single user. In all, the application is actually better than than before, but I wish you luck with support.