Phambili Food and Drink review for WSH Order Form & ReOrder

Jan. 14, 2020

Support is slow and we often wait for 30minutes to even receive a response. It appears support is subcontracted and the attitude of support staff show a lack of interest in resolving matters. (Jawad Arshad) Feedback is promised but never provided. 'Select Product Category' in the top bar can't be sorted manually. It automatically sorts A-Z. We have +120 Collection to Select from. We run a large Food and Drink store ±3 500 products and our main line of business is Fresh Produce. Due to A-Z listing, we can't list our highest rated collections at the top of the drop-down and lowest-selling collections at the bottom of the dropdown. I requested for the Order form app Columns to be adjusted, received no feedback, this can't be done with the 'Customize Store Forefront' options.