Snapezo.com review for Extensiv Order Management

March 28, 2024

Look at all recent reviews ! (his is a SCAM SCAM SCAM (Good reviews are many years ago for Skubana, not this app) Let the Extensive Rep herself share why you should never waste your time with Extensiv: Esther Kook : it is the responsibility of our customers to share their requirements to ensure we meet their needs before signing the agreement. Extensive BOT could not work out which orders should ship from which warehouse based on costs ? Esther Kook : NO that is not possible in anyway as you do not have the costs available” Accurate Forecasts are not possible as you cannot allocate sold/allocated inventory in incoming containers : Esther Kook : This is not something we have commonly come across with our Order Manager customers requesting Product Functionality Misrepresentation: The capabilities presented on their website and by their sales team do not align with reality. For instance, it's advertised that the Extensiv BOT can determine which orders to ship from which warehouse based on cost efficiencies. However, this is misleading as cost data isn't available, making such functionality impossible. Inaccurate Order Forecasts: Extensiv implies that purchase orders (POs) are always readily available leading to precise forecasts. Yet, the reality falls short. Their response suggests that encountering issues with order management is rare and places the onus on customers to communicate their needs clearly before contract signing. This contradicts their website's claims of providing accurate forecasts and the ability to track milestones on POs. Contractual and Financial Disputes: Despite the platform's failure to meet our expectations and its significant operational demands—requiring an extra 30 hours per week to manage—we've been informed that we are bound by a 12-month contract. Moreover, they've offered a 20% discount for settlement, proposing a one-time payment of $5,688.00 from the total annual balance of $7,110.00. This overview reflects the stark contrast between what was is promised by Extensiv and the reality of their service capabilities, leading to dissatisfaction and financial content Esther Kook : it is the responsibility of our customers to share their requirements to ensure we meet their needs before signing the agreement