Rating
5.0
feedback
5
chart
#3,060
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
20%
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Less than a day
0%
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Less than a month
20%
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Less than a year
40%
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More than a year
0%
Reviews Summary
Skyla is highly praised by ecommerce merchants who have installed it on their online stores. The app has been described as a game-changer, providing quick responses, precise product advice, and efficient customer service. Users appreciate the customization options, such as matching chatbot colors to their store's branding, which enhances the aesthetic consistency of their sites. Skyla's ability to handle repetitive customer questions and provide consistent responses has freed up teams for more complex tasks, leading to an improved customer service experience. The app's accessibility 24/7 ensures that customers always have support available, contributing to a better shopping experience. Overall, Skyla is recommended for enhancing customer interaction effortlessly and improving customer support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 24, 2024
Amazing tool. Skyla helped our store with everything related to customer service. Finally a product that is worth installing. I definitely recommend it to every store.
May 2, 2024
Since we installed Skyla on our store at Drink Douze, the impact has been incredibly positive. One of my favorite features is the ability to customize the chatbot’s colors to match our store’s branding, which maintains the aesthetic consistency of our site. Skyla handles repetitive customer questions with ease, keeping our responses consistent and freeing up our team for more complex tasks. The Skyla team deserves a shout-out too; they’ve been remarkably responsive and supportive throughout the integration process. This personal touch and the flexibility of the tool have genuinely improved our customer service experience. I can't recommend Skyla enough to anyone looking to enhance their customer interaction effortlessly.
April 22, 2024
Adding Skyla to our store has been a game-changer! Its quick responses and precise advice on products have helped lot with the way our customers interact with us. Being accessible all day, every day means that customers always have support available. The feature I liked the most is teaching my shop's product information to Skyla so it can serve the customers efficiently.
March 8, 2024
I don’t spend much time leaving reviews even less for Shopify applications. Nevertheless, Skyla has helped our customers service workflow in way that is unmatched. In the end AI can be useful. Compared to she Shopify chat box feature, Skyla can interact with our clients with pre determined responses, it uses a human tone and is flexible in its answers depending not he parameters we have established. The work is in ensuring that Skyla has all the right information to operate. Take the time to review over the next few days/weeks what Skyla responds and then you got an outstanding Customer Service agent… without the human capital/expense/time.
Feb. 2, 2024
Skyla has been such a great addition for our store! Its fast responses and spot-on product advice have really made a positive impact on how our customers engage with us. Plus, with it being available around the clock, our customers get the help they need right when they need it, making their shopping experience even better. Totally recommend it to fellow shop owners wanting to up their customer support game!
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