Rating
5.0
feedback
5
chart
#3,109
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
20%
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Less than a day
0%
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Less than a month
20%
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Less than a year
40%
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More than a year
0%
Reviews Summary
Skyla is highly praised by ecommerce merchants for its exceptional customer service capabilities. Users appreciate the quick responses, personalized interactions, and ability to customize the chatbot to match their store's branding. The tool's feature of handling repetitive customer questions efficiently and providing precise product advice has significantly improved customer interactions. Additionally, the responsiveness and support from the Skyla team have been highlighted as outstanding, enhancing the overall customer service experience. Merchants recommend Skyla for its accessibility, effectiveness in providing support 24/7, and its role in enhancing customer service workflows.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 24, 2024
Amazing tool. Skyla helped our store with everything related to customer service. Finally a product that is worth installing. I definitely recommend it to every store.
May 2, 2024
Since we installed Skyla on our store at Drink Douze, the impact has been incredibly positive. One of my favorite features is the ability to customize the chatbot’s colors to match our store’s branding, which maintains the aesthetic consistency of our site. Skyla handles repetitive customer questions with ease, keeping our responses consistent and freeing up our team for more complex tasks. The Skyla team deserves a shout-out too; they’ve been remarkably responsive and supportive throughout the integration process. This personal touch and the flexibility of the tool have genuinely improved our customer service experience. I can't recommend Skyla enough to anyone looking to enhance their customer interaction effortlessly.
April 22, 2024
Adding Skyla to our store has been a game-changer! Its quick responses and precise advice on products have helped lot with the way our customers interact with us. Being accessible all day, every day means that customers always have support available. The feature I liked the most is teaching my shop's product information to Skyla so it can serve the customers efficiently.
March 8, 2024
I don’t spend much time leaving reviews even less for Shopify applications. Nevertheless, Skyla has helped our customers service workflow in way that is unmatched. In the end AI can be useful. Compared to she Shopify chat box feature, Skyla can interact with our clients with pre determined responses, it uses a human tone and is flexible in its answers depending not he parameters we have established. The work is in ensuring that Skyla has all the right information to operate. Take the time to review over the next few days/weeks what Skyla responds and then you got an outstanding Customer Service agent… without the human capital/expense/time.
Feb. 2, 2024
Skyla has been such a great addition for our store! Its fast responses and spot-on product advice have really made a positive impact on how our customers engage with us. Plus, with it being available around the clock, our customers get the help they need right when they need it, making their shopping experience even better. Totally recommend it to fellow shop owners wanting to up their customer support game!
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