SKYOU
An on-demand manufacturing platform for artists and brands
Rating
3.8
feedback
50
chart
#3,288
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
12%
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Less than a year
48%
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More than a year
40%
Reviews Summary
The reviews for this Shopify App are quite polarized, with a mix of extremely negative and positive feedback. On the negative side, many users expressed frustration with the long processing and shipping times, poor communication from customer service, and issues with order fulfillment. Some customers reported delays of up to several months in receiving their orders, leading to dissatisfaction and concerns about the company's reliability. Additionally, there were complaints about the quality of the products, with mentions of incorrect materials, sizing issues, and fading prints. The lack of transparency regarding factory shutdowns and unresponsiveness to inquiries were also highlighted as major drawbacks. On the positive side, users praised the design tool provided by the app, mentioning its ease of use and creative possibilities. Some customers appreciated the unique printing process and the quality of the apparel and backpacks offered by the company. The support team was commended for their assistance and quick responses in resolving technical issues. Overall, while the app received praise for its design features and product quality, the negative reviews mainly focused on fulfillment delays, poor communication, and product quality issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 17, 2021
I'm so F**CKIN PISSED at this company! I got 14 orders in progress and all the sudden when i got to ask why one of the orders have been taking so long they go ahead and tell me they aren't going to go through with the order and that it has to be cancelled? My customer was waiting a month btw. They didn't give me any heads up that their factory was closing. WTF am i suppose to tell 14 different people now? I use to like this company but seriously what in the actual F**K!!! I'm stressing super hard right now. STAY AWAY FROM THIS COMPANY!!!
Feb. 13, 2021
SKYOU went completely non-responsive to multiple emails. That was strange, so I did a brief search on the company, and found out the SKYOU CEO was specifically called out in the PPE news story below, which may explain the silence. Article: He Removed Labels That Said “Medical Use Prohibited,” Then Tried to Sell Thousands of Masks to Officials Who Distribute to Hospitals https://www.propublica.org/article/he-removed-labels-that-said-medical-use-prohibited-then-tried-to-sell-thousands-of-masks-to-officials-who-distribute-to-hospitals
Feb. 2, 2021
Extremely poor execution. Customer service takes WEEKS to reply. Factory gets shut down for 4 WEEKS without a headsup. This is as horrible as it comes in POD. Stay away if you do not want to ruin your business.
May 27, 2020
My client placed an order on my website, I sent it to skiou on 26/02/2020 today is 28/05/2020, (3 months)!!!!!!!!! WHY? she still hasn't received it?????? Ok there was the Covid19, but other of my orders from other partners were not as long!!!! NOT SURE TO CONTINUE TO WORK WITH YOU ! DAMAGE! BUT 3 MONTHS, IT'S NOT POSSIBLE.
Sept. 19, 2019
Si je pouvais mettre 0 étoile c'est ce que je ferai.... De nombreux avis clients très négatifs. Qualité très mauvaise! Prix excessif! Attente de livraison trop longue (3 semaines)! Dans la description de vos articles vous mettez que c'est du 100% coton mais le client reçoit du 100% polyester. Bref, je déconseille très fortement sauf si vous voulez salir l'image de vôtre marque....
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