Rating

3.6

feedback

15

Reviews

chart

#12,222

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    40%
  • Less than a day
    0%
  • Less than a month
    47%
  • Less than a year
    13%
  • More than a year
    0%

Reviews Summary

The reviews for the Smarketly app are mixed, with some users praising its features and customer support, while others express frustration over leftover code after uninstalling the app. Positive aspects highlighted include the app's ease of use, outstanding customer support, and helpfulness in improving store pages. Users appreciate the proactive approach of the support team in resolving issues quickly. However, negative feedback revolves around difficulties in removing the app's code from the theme after deletion, leading to interference with website design. Some users also mention challenges in contacting support or receiving timely responses.

Highlights

Ease of use and functionality
Outstanding customer support
Leftover code after uninstallation
Challenges in contacting support
Proactive support team

Rating Breakdown

  • 5
    47% (7 ratings)
  • 4
    13% (2 ratings)
  • 3
    13% (2 ratings)
  • 2
    7% (1 ratings)
  • 1
    20% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Oct. 17, 2021

The app didn't work well for me. How do i remove all the code after it was deleted? I still see the app on my editor.

Using app

3 months

Total reviews

5

Average rating

4.8

Developer Reply

Hey little flower pet store, We'll be happy to assist you with solving this for your store, we're offering a solid tool that will remove the code from your theme with a click of a button. We've sent you a direct message with all the information. We are looking forward to hearing from you so we can make this perfect for your store

5 / 5 Share

July 5, 2021

The app itself is very good and offers a good set of features but I have uninstalled it and was wondering if you could explain which sets of code I need to remove or if you have tool to remove the code.

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

Hey Ilhaam UK, Thank you for your lovely review! We've sent you a direct message with the guide for our tool to remove the code easily. If you didn't receive our reply or having any issue with the process, please let us know right away - we'll be delighted to assist with anything!

3 / 5 Share

June 15, 2021

Deleted the app and the code stay in the theme... I am not sure how to remove it. Still trying to figure out how to contact the support since I am already logged out the app.

Store

Qurist

Using app

4 minutes

Total reviews

7

Average rating

4.7

Developer Reply

Hey Qurist, We'll be happy to assist you with solving this for your store, we're offering a solid tool that will remove the code from your theme with a click of a button. We've sent you a direct message with all the information. We are looking forward to hearing from you so we can make this perfect for your store.

3 / 5 Share

May 20, 2021

Deleted the app and the code stay in the theme... I am not sure how to remove it. Still trying to figure out how to contact the support since I am already logged out the app. Can someone share their customer support email address?

Using app

1 minute

Total reviews

3

Average rating

4.3

Developer Reply

Hey Relaxation Studio, We'll be happy to assist you with solving this for your store, we're offering a solid tool that will remove the code from your theme with a click of a button. We've sent you a direct message with all the information. We are looking forward to hearing from you so we can make this perfect for your store.

4 / 5 Share

April 22, 2021

Updating my review. This app looks good and i will probably give it another chance in the future. What Shopify doesn't tell you is that their program integrating with 3rd party apps is a problem (not necessarily the app itself). If you decide to uninstall this one, make sure to just do it from within the app itself - don't click the 'uninstall' button on the shopify app area. This is apparently true for all 3rd party apps and shopify should be more clear about it since they won't offer customer support for 3rd party apps. It actually looked pretty good. But I uninstalled it to try something else. It’s still showing and had not been uninstalled and I can’t get rid of it. Shopify admin is trying to help but hasn’t succeeded yet.

Using app

30 minutes

Total reviews

12

Average rating

4.9

Developer Reply

Hey bareLUXE Skincare, We'll be happy to assist you with solving this for your store, we're offering a solid tool that will remove the code from your theme with a click of a button. We've sent you a direct message with all the information. We are looking forward to hearing from you so we can make this perfect for your store.

All reviews

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